Learning & Development Manager

Vor 6 Tagen

Zürich, Schweiz Accor Hotels Vollzeit

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

  1. Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan.
  2. Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members.
  3. Initiate, coordinate, deliver and follow-up on all training activities within the hotel.
  4. Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
  5. Update and maintain accurate records of training activities and participant information.
  6. Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized.
  7. Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees.
  8. Share responsibilities for the integration and orientation process of new hires.
  9. Assist with the implementation of new policies, procedures, and standards.
  10. Prepare and submit training reports.
  11. Other Responsibilities
  12. Be fully conversant with hotel fire & life safety/emergency procedures.
  13. Attend all briefings, meetings and trainings as assigned by management.
  14. Maintain a high standard of personal appearance and hygiene at all times.
  15. Be aware of the hotel fire & life safety/emergency procedures.
  16. Perform other reasonable duties assigned by the Management.

Qualifications

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a “Passion for Perfection” and work in a dynamic environment. In addition, the candidate should possess:

  1. Bachelor’s Degree in Human Resources Management / Hotel Management.
  2. Minimum 5 years of training/facilitation experience.
  3. Excellent reading, writing and oral proficiency in English language.
  4. Proficient in MS Excel, Word, & PowerPoint.
  5. Strong leadership, interpersonal and negotiation skills.
  6. Excellent communication and customer contact skills.
  7. Results and service oriented with an eye for details.
  8. Ability to multi-task, work well in stressful & high-pressure situations.
  9. A team player & builder.
  10. A motivator & self-starter.
  11. Well-presented and professionally groomed at all times.

Additional Information

  1. Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
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