Kundenbetreuer:in Customer Center
vor 2 Wochen
- Als erste Ansprechperson für unsere Kund:innen übernimmst du die professionelle Bearbeitung ihrer telefonischen und schriftlichen Anfragen zu unseren Produkten und Dienstleistungen.
- Du erkennst und nutzt Verkaufschancen proaktiv, indem du unseren Kund:innen Produkte und Dienstleistungen anbietest, die auf ihre Bedürfnisse zugeschnitten sind.
- Durch deine empathische, kommunikative und offene Art begeisterst du unsere vielfältigen Kund:innen und schaffst ein positives Kundenerlebnis.
- Abgeschlossene Grundbildung oder Erfahrung im Dienstleistungsbereich.
- Freude am telefonischen Kundenkontakt, idealerweise bereits mit Erfahrung im Kundenservice und Verkauf.
- Ausgezeichnete mündliche Kommunikationsfähigkeiten in Deutsch, jede weitere Landessprache von Vorteil.
- Versiert im parallelen Einsatz mehrerer IT-Anwendungen und Kommunikationstools (Telefon, E-Mail, Chat).
- Fähigkeit, sich in einem schnelllebigen Umfeld zurechtzufinden und einfühlsam auf die vielfältigen Bedürfnisse unserer Kund:innen einzugehen.
Während der Einführungsphase, die du vor Ort am Standort absolvierst und deren Dauer je nach deinen Vorkenntnissen und Erfahrungen in der Regel zwischen 3 bis 6 Monaten dauert, arbeitest du mindestens 50%. Anschliessend kannst du - sofern gewünscht - deinen Beschäftigungsgrad anpassen und nach Absprache mit deinem Vorgesetzten im Homeoffice arbeiten. Deine Arbeitszeiten variieren von Montag bis Freitag zwischen 08.00 Uhr und 20.15 Uhr und samstags zwischen 08.00 bis 17.15 Uhr.
So begeistern wir dich- Bei PostFinance arbeiten alle auf Augenhöhe zusammen, unabhängig von Führungsstufen.
- Vorteilhafte Kinder- und Ausbildungszulagen, Halbtax oder Anteil GA, Vorzugszins auf Hypotheken, gebührenfreie Konten, Kreditkarte, Depots und vielfältige Personalgutscheine.
- Sechs Wochen Ferien und Option auf unbezahlten Urlaub.
- Vielfältige Möglichkeiten, um weiterzukommen, sowie Chancen zur Aus- und Weiterbildung auf allen Stufen.
- Moderne Arbeitsplätze, flexible Arbeitszeiten und in vielen Bereichen auch Homeoffice.
Emanuel Roos
Team Leader Biel
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