Customer technical support specialist

Vor 2 Tagen


Glattbrugg, Schweiz TN Switzerland Vollzeit

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Customer Technical Support Specialist, GlattbruggClient:

CYBERPLAT.COM

Location:

Glattbrugg

Job Category:

Customer Service

Job Reference:

6b5a31b076c9

Job Views:

8

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

Main Duties:

  1. Monitoring company’s service operation;
  2. Conducting initial diagnostics of failures and taking steps towards reestablishing operation;
  3. Interacting with service providers;
  4. Consulting customers on questions concerning company’s business by means of forum, chat, phone, Skype, and email;
  5. Consulting customers and company’s employees on technical issues of software operation;
  6. Complaint management;
  7. Progress reports.

Requirements:

  1. 20-35 years old;
  2. Advanced PC user;
  3. Experience of work with Unix systems, command line skills;
  4. Accountability, responsibility, punctuality;
  5. Result-oriented.

Conditions:

  1. Work schedule is 5 days on, 2 days off from 9 a.m. to 6 p.m.;
  2. Office is located at the Fili metro station;
  3. Compliance with the labor code from the first day of work;
  4. Benefits and compensations in accordance with the Russian labor code;
  5. Friendly team;
  6. Steady work in a prestigious company, opportunities for professional and career growth.
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