Account Manager
vor 4 Wochen
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Responsibilities- Take P&L responsibility of assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial and Head of Business Unit
- Participate in contract handover meetings with Product Management and identify and analyze contractual risks and initiate mitigation actions accordingly
- Be the main point of contact for the customer, handle and process customer feedback, and organize and coordinate customer review meetings
- Lead kick-off meetings for a new engine shop visit, attended by the Ops Project Lead, Engineering, and Purchasing and provide accurate engine delivery information to the induction slot planning
- Organize and coordinate Table Inspection’s with the customer
- Communicate any commercial and TAT related topics during a shop visit and ensure OTD of an engine
- Offer to the customer part replacements and exchanges, and communicate on the financial aspects of such replacements/exchanges to the customer
- Initiate and coordinate Closing-the-Loop review meetings after engine shop visits have been performed and feedback back into the Organization
- Ensure profitability of the shop visit within the boundaries of the contractual clauses
- Issue Preliminary Invoice(s) based on shop visit price estimation and perform invoice review for Main/Final Invoice at the end of a shop visit
- Build and release accruals for any volume discounts/incentives, marketing/agency fees, TAT penalties, warranty risks, and potential invoice disputes
- Resolve and settle invoice disputes with customers
- Lead and support the cash collection process with involvement of Sales
- Commercial or Technical degree in relevant discipline or equivalent experience
- Minimum 3 years of commercial or/and technical experience, preferably in the MRO industry
- Minimum 3 years of experience in a customer facing position, preferably in the MRO industry
- Strong understanding of the MRO or related Aerospace business
- Strong business acumen and contract understanding
- Strong communications, negotiations and intercultural awareness skills
- Fluency in English, knowledge of Chinese is a plus
- An attractive position in a global and dynamic company
- Competitive employment conditions
- Opportunity for professional and personal development
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