Director of Reliability Services

vor 10 Stunden

Dietikon, Schweiz Signode Vollzeit

Signode, a global leader in packaging solutions, is seeking a dynamic Director of Reliability Services – Europe to lead its combined European service organization, encompassing strapping, wrapping, case sealing, and tool service technician teams.

In this role, you will unify and optimize these teams to deliver cohesive, best-in-class service across the region. Leading a team of Regional Service Managers, you will oversee maintenance, installation, and retrofit services while driving the development and rollout of proactive maintenance solutions to enhance uptime and productivity.

Key Responsibilities:

  • Reporting to the VP – Reliability Services, this person will also work with other regional service leaders to align programs, offerings, and practices across regions, especially for our multinational customer base.
  • Lead and optimize the European service organization, ensuring comprehensive geographic coverage and exceptional customer service.
  • Manage and mentor Regional Service Managers responsible for field service technician development and performance.
  • Establish a multi-tiered technician team with “Level 1” and “Level 2” roles, enabling efficient and expert service delivery.
  • Build a Service Operations team to manage scheduling, remote troubleshooting, and customer support, leveraging digital tools to enhance productivity.
  • Oversee training programs to ensure technicians are cross-trained on the full range of Signode products, including strappers, wrappers, hooders, and case sealers.
  • Drive performance excellence through metrics such as safety, customer satisfaction, first-time fix rates, response time, and revenue realization.
  • Collaborate with marketing to create and roll out equipment lifecycle programs, including scheduled maintenance, audits, health checks, and upgrades.
  • Launch a campaign to tag installed equipment and capture critical maintenance data.

What We’re Looking For:

  • Bachelor’s degree in engineering or a related field (Master’s degree preferred).
  • 10+ years of experience managing world-class service organizations, including both transactional and long-term service offerings.
  • Proven success managing a P&L and leading multi-geography teams with 50+ employees.
  • Strong analytical and problem-solving skills with high business acumen.
  • Metrics-driven and detail-oriented, with a passion for driving performance.
  • Experience implementing digital technologies for service organizations, such as remote monitoring, predictive diagnostics, and RFID tagging.
  • Excellent communication, presentation, and team-building skills.
  • Demonstrated success in hiring, training, and developing high-performance teams.
  • Prior experience leading business transformation is highly desirable.
  • Confident yet approachable, with a strong sense of urgency and a bias for action.
  • Willingness to travel within Europe and internationally as needed.
#J-18808-Ljbffr

  • Director of Reliability Services

    Vor 3 Tagen

    Dietikon, Schweiz Signode Vollzeit

    Signode, a global leader in packaging solutions, is seeking a dynamic **Director of Reliability Services - Europe** to lead its combined European service organization, encompassing strapping, wrapping, case sealing, and tool service technician teams. In this role, you will unify and optimize these teams to deliver cohesive, best-in-class service across the...

  • Director of Reliability Services Europe

    vor 4 Stunden

    Dietikon, Schweiz Signode Vollzeit

    Signode, a global leader in packaging solutions, is seeking a dynamic Director of Reliability Services – Europe to lead its combined European service organization, encompassing strapping, wrapping, case sealing, and tool service technician teams.In this role, you will unify and optimize these teams to deliver cohesive, best-in-class service across the...

  • Financial Director

    vor 1 Woche

    Dietikon, Schweiz Oxara AG Vollzeit

    Company Description Oxara is an ETHZ spin-off founded in 2019 with the vision of enabling access to sustainable construction and affordable housing. To do so, we produce a patented admixture and a binder that can be used to turn excavation and construction waste into sustainable building materials. Thanks to this process, we help create a future-oriented...

  • Senior Service Manager

    vor 7 Stunden

    Dietikon, Schweiz TN Switzerland Vollzeit

    Job Description:Senior Service Manager (w/m)Vollzeit HybridNeumattstrasse 7, 8953, DietikonMit Berufserfahrung13.01.25Deine AufgabenDein Know-how und deine Erfahrung als Service Manager werden gesucht!Als Service Manager übernimmst du Kundenmandate im IT-Outsourcing Infrastrukturumfeld bei unseren Kunden aus verschiedenen Industrien. Du agierst als Dreh-...

  • R&d Internship

    vor 1 Woche

    Dietikon, Schweiz Optotune Vollzeit

    Optotune & NextLens is a strongly growing and internationally active optics company based in Dietikon, Switzerland. We develop, manufacture and market the latest generation of adaptive optical elements for industrial (Optotune) and consumer markets (NextLens). Our Internships are the perfect start into your Engineering career! Work together with a...

  • Senior Service Manager

    vor 5 Stunden

    Dietikon, Schweiz ECONIS AG Vollzeit

    Senior Service Manager (w/m) bei ECONIS AG | softgarden View job here Senior Service Manager (w/m) Vollzeit ...

  • R&d Internship

    vor 20 Stunden

    Dietikon, Schweiz Optotune Vollzeit

    Optotune is a strongly growing and internationally active optics company based in Dietikon, Switzerland. We develop, manufacture and market the latest generation of adaptive optical elements for industrial and consumer markets. Our Internships are the perfect start to your Engineering career! Work with a multidisciplinary and multicultural team and learn...

  • Azure Cloud Architect/Engineer

    Vor 4 Tagen

    Dietikon, Schweiz Coopers Group AG Vollzeit

    ................ For our client in the banking sector in Zurich, we are looking for a motivated and experienced Azure Cloud Engineer/Architect - Kubernetes. Your Responsabilities: - Work closely with vendor teams to satisfy business requirements for fast paced development and guide them to develop cloud applications as per their technology standards and...

  • Azure Cloud Architect/Engineer

    Vor 4 Tagen

    Dietikon, Schweiz Coopers Group AG Vollzeit

    ................For our client in the banking sector in Zurich, we are looking for a motivated and experienced Azure Cloud Engineer/Architect - Kubernetes.Your Responsabilities: Work closely with vendor teams to satisfy business requirements for fast paced development and guide them to develop cloud applications as per their technology standards and...

  • Senior Hardware Engineer

    vor 3 Stunden

    Dietikon, Schweiz Duagon Vollzeit

    Join our Team! duagon, a rapidly expanding Swiss technology company, is a leading supplier for communication, computing and control technology as well as engineering services for regulated critical applications in the railway, medical and critical automation market. Our superior software and hardware IP create highly reliable, innovative, safe and...

  • Deutschsprachige Kundenservice in Griechenland

    vor 8 Stunden

    Dietikon, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Client:TeleperformanceLocation:GreeceJob Category:Customer ServiceJob Reference:c6b0dae3cb95Job Views:9Posted:21.01.2025Expiry Date:07.03.2025Job Description:Use your German language skills and provide excellent customer experience!Teleperformance Greece is collaborating with the leading Mobile Bank, helping you...

  • Lab Service Associate

    vor 1 Woche

    Dietikon, Schweiz Avantor Vollzeit

    **Job Summary**: **We set science in motion to create a better world and have done so for over 100 years.** Through our diverse and passionate global workforce of 14,000+ professionals - we've become a trusted provider of critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied...

  • Payroll - Account Executive - Customer Service

    vor 1 Woche

    Dietikon, Schweiz ADP Vollzeit

    **Location: Wallisellen** Do you have experience in payroll, excellent communication skills, and a customer-oriented mindset? Then we have the role for you Due to the continuous career development of the team, ADP is on the lookout for an ambitious and talented Account Executive to join our team. **Responsibility**: **Manage clients, oversee quality and...

  • Azure Cloud Architect/Engineer

    Vor 4 Tagen

    Dietikon ZH, Schweiz Coopers Group AG Vollzeit

    ................ For our client in the banking sector in Zurich, we are looking for a motivated and experienced Azure Cloud Engineer/Architect - Kubernetes . Your Responsabilities: Work closely with vendor teams to satisfy business requirements for fast paced development and guide them to develop cloud applications as per their technology standards...

  • Azure Cloud Architect/Engineer

    Vor 4 Tagen

    Dietikon ZH, Schweiz Coopers Group AG Vollzeit

    ................ For our client in the banking sector in Zurich, we are looking for a motivated and experienced Azure Cloud Engineer/Architect - Kubernetes . Your Responsabilities: Work closely with vendor teams to satisfy business requirements for fast paced development and guide them to develop cloud applications as per their technology...

  • Azure Cloud Architect/Engineer

    Vor 4 Tagen

    Dietikon ZH, Schweiz Coopers Group AG Vollzeit

    ................ For our client in the banking sector in Zurich, we are looking for a motivated and experienced Azure Cloud Engineer/Architect - Kubernetes . Your Responsabilities: Work closely with vendor teams to satisfy business requirements for fast paced development and guide them to develop cloud applications as per their technology standards...

  • Azure Cloud Architect/Engineer

    Vor 4 Tagen

    Dietikon ZH, Schweiz Coopers Group AG Vollzeit

    ................ For our client in the banking sector in Zurich, we are looking for a motivated and experienced Azure Cloud Engineer/Architect - Kubernetes . Your Responsabilities: Work closely with vendor teams to satisfy business requirements for fast paced development and guide them to develop cloud applications as per their technology...

  • Chief Financial Officer

    Vor 4 Tagen

    Dietikon, Schweiz Canton de Vaud Vollzeit

    Volpi GroupWe drive innovations for next-generation instrumentation in the human diagnostics and life sciences industry. Fortune 500 companies rely on our development and manufacturing of optoelectronic systems tailored to their applications. With our sites in Dietikon (Zürich), Switzerland and Auburn (NY), USA, we work closely with our customers and...

  • Electronics Repair Technician

    Vor 3 Tagen

    Dietikon, Schweiz duagon Vollzeit

    **JOIN OUR TEAM!**: At our site in **Dietikon**, the focus is on research and development of all aspects of communication and control of trains and other means of transport. **We Offer**: - A team-oriented work culture and innovative leeway to develop and implement solutions independently or in small teams. - A team that supports you and helps you learn...

  • Key Account Manager

    vor 1 Woche

    Dietikon, Schweiz Avantor Vollzeit

    **The**Opportunity**: Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. We are currently looking for a **Key Account Manager (m/w/d)** to join Avantor in Switzerland for providing...