Operations Manager

Vor 2 Tagen

Zürich, Schweiz TN Switzerland Vollzeit

Social network you want to login/join with:

Company 81 - Manulife Data Services Inc.

Location:Job Category:

Other

Job Reference:

054fbefcbe57

Job Views:

11

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

Description

Why choose Manulife?

  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

This role reports directly to the Operations Director and interacts with business unit partners with the responsibilities of ensuring organizational efficiencies and effectiveness by providing leadership to the operations, developing, and implementing operational short- and long-term strategies, and creating organizational projects and initiatives in collaboration with other functional leads and/or business unit partners, and managing HR-related needs.

Key Responsibilities:

  • Ensure compliance with company procedures and industry regulations.
  • Day to day management of customer support/operations teams.
  • Develop business metrics to focus staff efforts and measure business results.
  • Evaluate workflow process for improvement opportunities.
  • Provide management support for escalated issues.
  • Support change management.
  • Represent team while interfacing with other business units and/or vendors.
  • Oversight of vendor interaction.
  • Ownership of business continuity process.
  • Coach team through training, skills development, objective setting, and performance measurement.
  • Ensure timely completion/accuracy of all teams’ responsibilities.
  • Understand metrics and formulate strategy through business needs and forecasting.
  • Build and maintain positive relationships with all key business partners.
  • Effectively communicate in all directions and levels in the organization with appropriate frequency and speed, know the language of the businesses and express ideas and values with clarity.
  • Understand gaps in business processes and formulate business cases for improvements.
  • Proactively drive improvements and synergies across teams.
  • Work on strategic initiatives to drive expense reduction and streamlined processes.
  • Develop employees and foster a positive working environment.
  • Promote and foster a customer-centric environment through coaching of staff.
  • Mentoring associates and future leaders.
  • Other duties as assigned.

Shared Responsibilities:

  • Lead department and enterprise-level projects and initiatives.
  • Participate in projects as needed.
  • Provide project resources as needed.

Qualifications:

  • Must be a team leader for at least 5 years and has proven operational excellence in his/her teams.
  • As a developer of people, proven leadership skills in coaching, developing, motivating, and growing a customer-focused team to achieve service delivery excellence.
  • Strong people management skills including exemplary performance management, team building and reward and recognition.
  • Excellent interpersonal skills with proven ability to influence and negotiate (in all directions, including “up”).
  • Excellent organizational and priority-setting skills.
  • The incumbent needs to be very autonomous in this role.
  • Thorough understanding of GBS environment, Manulife, and processing capabilities is an advantage.
  • Excellent project management skills.
  • Proven experience in successful transition of other business units / business functions to MBPS.
  • Superior research, planning, and analytical skills.
  • Innovative problem-solving skills.
  • Well-developed relationship building and relationship management skills.
  • Ability to think strategically.
  • Ability to work independently.
  • Strong presentation and facilitation skills.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

#J-18808-Ljbffr

  • Operations Manager

    Vor 6 Tagen

    Zürich, Zürich, Schweiz Velocity Vollzeit

    Velocity is a boutique fitness studio that offers innovative cycling and power classes, providing a full-body workout designed to reboot and strengthen both body and mind.The company is looking for a dynamic individual to fill the role of Front Desk Manager in one of its studio locations. As an Operations Manager, you will be responsible for managing and...

  • Business Operations Manager

    Vor 6 Tagen

    Zürich, Schweiz Theartgorgeous Vollzeit

    Established in 2014 in Zug, Switzerland, Weng Contemporary, www.wengcontemporary.com, with its showroom in Zug and e-commerce services offers a curated selection of artworks by leading contemporary artists such as Jeff Koons, Damien Hirst, Ai Weiwei, Alex Katz, El Anatsui and many others.Position OverviewThe Business Operations Manager will be responsible...

  • Business Manager B2B Solutions

    Vor 3 Tagen

    Zürich, Schweiz Viseca Payment Services SA Vollzeit

    Business Manager B2B Solutions (100%) - Operations Manager Suchst du eine herausfordernde und dynamische Rolle? Liebst du es, komplexe Systeme zu managen - von der Problem-Analyse über Systemüberwachung bis hin zum Kundensupport? Wenn ja, lädt dich das Team Business Application Management in Zürich-Oerlikon ein, deine Expertise als Business Application...

  • Operations Manager

    Vor 3 Tagen

    Zürich, Schweiz Luminary Group Vollzeit

    Luminary Group have partnered with a leading Life Sciences company that is seeking an experienced Operations Manager to join their Real World Evidence (RWE) team. Their RWE team is dedicated to providing innovative solutions and insights that help healthcare organizations navigate the complexities of the real-world healthcare environment.As the Operations...

  • Business Manager B2B Solutions

    Vor 2 Tagen

    Zürich, Schweiz Viseca Payment Services SA Vollzeit

    Business Manager B2B Solutions (100%) - Operations ManagerSuchst du eine herausfordernde und dynamische Rolle? Liebst du es, komplexe Systeme zu managen - von der Problem-Analyse über Systemüberwachung bis hin zum Kundensupport? Wenn ja, lädt dich das Team Business Application Management in Zürich-Oerlikon ein, deine Expertise als Business Application...

  • Operations Manager

    Vor 6 Tagen

    Zürich, Schweiz Experis Switzerland Vollzeit

    In Experis Switzerland we are looking for an Operations Manager to join the team of one of our most renowned clients in Zurich.RESPONSIBILITIES:Purchase To Pay Improvements & DeliveryDrive accountability and E2E ownership – responsiveness, quality, effectivenessPerformance Management “what gets measured, gets done”Review KPIs and key supplier statement...

  • Key Account Manager

    Vor 2 Tagen

    Zürich, Schweiz bd operations GmbH Vollzeit

    Als einer der grössten Anbieter der neuen Schweizer E-Vignette revolutionieren wir den Verkauf von Autobahnvignetten. Mit unserer digitalen Lösung ermöglichen wir es Tankstellen und dem Einzelhandel, die E-Vignette direkt und unkompliziert an ihre Kunden zu verkaufen. Schluss mit den traditionellen Aufklebervignetten – die digitale Version bietet sowohl...

  • Operations Manager

    Vor 5 Tagen

    Zürich, Schweiz Vertt Vollzeit

    Zürich, Switzerland (hybrid)Angestellte/rOperations ManagementWir bei Vertt AG sind eine innovative Schweizer Mobilitätsplattform, die sich auf lokale Bedürfnisse und nachhaltige Lösungen fokussiert. Zur Unterstützung unseres Wachstums suchen wir einen engagierten Operations Manager für unsere Fahrer, der den Service und die Fahrerzufriedenheit in...

  • Operations Manager

    Vor 6 Tagen

    Zürich, Schweiz Vertt AG Vollzeit

    Zürich, Switzerland (hybrid)Angestellte/rOperations ManagementWir bei Vertt AG sind eine innovative Schweizer Mobilitätsplattform, die sich auf lokale Bedürfnisse und nachhaltige Lösungen fokussiert. Zur Unterstützung unseres Wachstums suchen wir einen engagierten Operations Manager für unsere Fahrer, der den Service und die Fahrerzufriedenheit in...

  • Operations Manager

    Vor 6 Tagen

    Zürich, Schweiz Vertt AG Vollzeit

    Zürich, Switzerland (hybrid) Angestellte/r Operations Management Wir bei Vertt AG sind eine innovative Schweizer Mobilitätsplattform, die sich auf lokale Bedürfnisse und nachhaltige Lösungen fokussiert. Zur Unterstützung unseres Wachstums suchen wir einen engagierten Operations Manager für unsere Fahrer, der den Service und die Fahrerzufriedenheit in...

  • Operations Manager

    Vor 2 Tagen

    Zürich, Schweiz TN Switzerland Vollzeit

    Zürich, Switzerland (hybrid)Angestellte/rOperations ManagementWir bei Vertt AG sind eine innovative Schweizer Mobilitätsplattform, die sich auf lokale Bedürfnisse und nachhaltige Lösungen fokussiert. Zur Unterstützung unseres Wachstums suchen wir einen engagierten Operations Manager für unsere Fahrer, der den Service und die Fahrerzufriedenheit in...

  • Operations Manager

    Vor 2 Tagen

    Zürich, Schweiz Vertt AG Vollzeit

    Zürich, Switzerland (hybrid)Angestellte/rOperations Management Wir bei Vertt AG sind eine innovative Schweizer Mobilitätsplattform, die sich auf lokale Bedürfnisse und nachhaltige Lösungen fokussiert. Zur Unterstützung unseres Wachstums suchen wir einen engagierten Operations Manager für unsere Fahrer, der den Service und die Fahrerzufriedenheit in...

  • Business Manager B2B Solutions

    vor 2 Wochen

    Zürich, Schweiz Viseca Card Services Vollzeit

    Suchst du eine herausfordernde und dynamische Rolle? Liebst du es, komplexe Systeme zu managen - von der Problem-Analyse über Systemüberwachung bis hin zum Kundensupport? Wenn ja, lädt dich das Team Business Application Management in Zürich-Oerlikon ein, deine Expertise als Business Application Manager mit Fokus auf Operations Management für...

  • Operations Manager

    Vor 2 Tagen

    Zürich, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Client:Luminary GroupLocation:Job Category:OtherJob Reference:a403d6ee5bd9Job Views:8Posted:21.01.2025Expiry Date:07.03.2025Job Description:Luminary Group have partnered with a leading Life Sciences company that is seeking an experienced Operations Manager to join their Real World Evidence (RWE) team. Their RWE team...

  • Operations & Product Manager Schweiz (m/w/d)

    Vor 5 Tagen

    Zürich, Schweiz Time Change GmbH Vollzeit

    AufgabenbereichAls Product Manager Schweiz (m/w/d) leitest du die Produktentwicklung, Preisgestaltung, und die Vertragsverhandlungen für unser wachsendes Geschäft in der SchweizNeue Produkte, Touren oder Attraktionen zu finden und zu testen gehören genau so zu deinen Aufgaben wie die regelmäßige Qualitätskontrolle des operativen Geschäfts.In deiner...

  • Linux Application Operation Manager

    vor 1 Tag

    Zürich, Schweiz TN Switzerland Vollzeit

    Linux Application Operation Manager, ZürichZürich, SwitzerlandBereit für SwisscomBist du Atlassian-Experte mit Erfahrung in Confluence und Jira? Dann bist du bei uns genau richtig! Werde Teil unseres Teams und gestalte die Zukunft mit.Deine VerantwortlichkeitenDu gewährleistest reibungslose Geschäftsprozesse rund um die Uhr durch performante und...

  • Operations Supervisor

    Vor 6 Tagen

    Zürich, Schweiz Marken Ltd. Vollzeit

    Job DescriptionTitle: Operations SupervisorGrade: 8Department: Operations (Import / Export / Domestic / Warehousing / Transportation)Site: Marken Zurich, SwitzerlandReportable to: Line Manager: Branch ManagerLine Management Responsibilities: Actively Leads Daily Operations TeamsMain PurposeThe Operations Supervisor is overall responsible for the supervision...

  • F&B Operations Manager

    Vor 2 Tagen

    Zürich, Schweiz The Chocolate on the Pillow Group Vollzeit

    Nach Vereinbarung suchen wir dich als F&B Operations Manager!Deine Verantwortlichkeiten:Verantwortung ist dein Element – du sorgst für einen reibungslosen Betriebsablauf in den F&B-Bereichen (DELI Restaurant & Bar, Seminarräume & Eventlocation)Gästezufriedenheit ist deine Passion – du unterstützt operativ dein Service TeamDu führst und motivierst...

  • Kitchen Operations Manager

    Vor 2 Tagen

    Zürich, Zürich, Schweiz Barrio Peruano AG Vollzeit

    Are you a talented and ambitious individual looking to take your culinary career to the next level? Look no further than Cantina, a Gault Millau POP awarded Peruvian restaurant in Zurich.We are seeking a highly skilled Junior Sous Chef to join our kitchen team. As a key member of our team, you will be responsible for supporting the Head Chef in managing...

  • Operations Support

    Vor 2 Tagen

    Zürich, Schweiz xorlab AG Vollzeit

    xorlab is a Swiss cybersecurity scale-up and ETH Zurich spin-off, poised for significant European expansion and future global outreach. With our cutting-edge technology and a dedicated team, we protect our customers by addressing one of the most pressing threats in cybersecurity: phishing.We are looking for a dedicated Operations Support & Office Manager to...