Mobility - Customer Escalation Advisor(German-Speaking)

Vor 4 Tagen

Zürich, Schweiz GOWAGO AG Vollzeit

At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next generation of car ownership. Our office in Zürich, Switzerland, is always buzzing with ideas on how to improve our customers' experience and innovate the industry.

We are currently seeking a Customer Success - Customer Escalation Intern to join our team. This internship offers a unique opportunity for a law student or paralegal to gain hands-on experience in customer escalation, legal processes, and CRM management within a fast-paced and dynamic environment. At Gowago, you’ll be part of a team focused on delivering exceptional service, while ensuring that our customers’ needs are met with efficiency and care.

Join us and be a part of the exciting journey as we reshape the future of car ownership.

Location: Downtown Zurich
Job Type: Internship (12 months)
Working Hours: Monday to Friday, 9 AM to 6 PM
Availability: 80-100%

Tasks
  • Handle customer inquiries via email and phone, addressing their needs and managing escalations professionally.
  • Analyze and resolve customer issues related to our complex products and services, ensuring clear communication.
  • Document all customer interactions in our CRM system, ensuring all relevant details are recorded accurately.
  • Pre-draft legal responses and collaborate with our legal experts, to ensure compliance with the Swiss consumerism legal framework before finalizing and communicating resolutions.
  • Collaborate with different parties to ensure efficient case solving.
  • Work on the legal aspects of customer cases, providing support where contractual obligations and terms are concerned.
Requirements

Requirements:

  • German mother tongue (Essential)
  • Fluent in English (Required)
  • Ongoing law degree or a background in paralegal studies.
  • Available for 80-100% internship.
  • Strong communication skills, with the ability to handle customer escalations calmly and professionally.
  • Strong attention to detail, especially when documenting interactions and handling legal aspects.
  • Basic knowledge of the Swiss consumerism legal framework is essential.
  • Ability to manage multiple tasks and prioritize customer needs.
  • Self-motivated, dedicated, and able to work independently in a fast-paced, start-up environment.

Good to Have:

  • Conversational French (Preferred)
  • CRM experience (Preferred)
  • Knowledge of car ownership and a passion for cars.
Benefits

What We Offer:

  • A 12-month internship, with the opportunity to develop your career in customer success and legal support.
  • A collaborative, start-up atmosphere with supportive colleagues.
  • Opportunity to gain hands-on experience in customer escalations, legal processes, and CRM use.
  • Exposure to a diverse and dynamic work environment.
  • A central location in downtown Zurich.

If you're a law student or paralegal looking for an exciting opportunity to gain experience in customer success and legal customer escalation, apply now

#J-18808-Ljbffr

  • Mobility - Customer Escalation Advisor(German-Speaking)

    vor 2 Wochen

    Zürich, Zürich, Schweiz GOWAGO AG Vollzeit

    At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next...

  • Mobility - Customer Escalation Advisor(German-Speaking)

    vor 1 Woche

    Zürich, Schweiz gowago.ch Vollzeit

    At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next...

  • Mobility - Customer Escalation Advisor(German-Speaking)

    vor 4 Wochen

    Zürich, Schweiz GOWAGO AG Vollzeit

    IntroAt Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the...

  • Mobility - Customer Escalation Advisor(German-Speaking)

    vor 4 Wochen

    Zürich ZH, Schweiz GOWAGO AG Vollzeit

    IntroAt Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the...

  • Mobility - Customer Escalation Advisor(German-Speaking), Zürich District

    vor 2 Wochen

    Zürich, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Client:GOWAGO AGLocation:Downtown ZurichJob Category:Customer ServiceJob Reference:94621bd89e29Job Views:6Posted:03.03.2025Expiry Date:17.04.2025Job Description:At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive...

  • German Speaking Customer Service Advisor

    vor 2 Wochen

    Zürich, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Client:ELIKYA RECRUITMENTLocation:Job Category:Customer ServiceJob Reference:bd8b7a0aef7bJob Views:6Posted:03.03.2025Expiry Date:17.04.2025Job Description:German Speaking Customer Support | Move to PortugalDo you like to travel? Have you ever taken an airplane? This job offer is made for you! You will represent one...

  • Customer Service Advisor for Global Airlines

    vor 20 Stunden

    Zürich, Zürich, Schweiz Elikya Recruitment Vollzeit

    Job OverviewElikya Recruitment is seeking a highly skilled and enthusiastic German-speaking customer service advisor to join our team in Lisbon, Portugal. As a key member of our global customer support team, you will be the primary point of contact for customers, addressing their queries via email and phone.ResponsibilitiesProvide exceptional customer...

  • Account Manager

    vor 1 Woche

    Zürich, Schweiz Tiger Recruitment Vollzeit

    Get AI-powered advice on this job and more exclusive features.Senior Recruitment Consultant at Tiger Recruitment LTDAccount Manager - German speakingOn behalf of our client, an award-winning and rapidly expanding start-up with a presence in over 70 countries, we are seeking a passionate, self-motivated, and detail-oriented Account Manager.With a...

  • Customer Support Specialist – German and French speakers

    vor 2 Wochen

    Zürich, Schweiz German-World.com, Inc Vollzeit

    Customer Support Specialist – German and French speakersWe are looking for a Customer Support Specialist with fluent German, French and English skills to join our team in Zurich, Lausanne or Bern, SwitzerlandMain responsabilities:Provide first level support for technical questions of Huawei Smart PV productsRegister the customer support requestsIdentify...

  • Customer success manager

    vor 12 Stunden

    Zürich, Schweiz Typewise Vollzeit

    Typewise (Y Combinator S22) is a Swiss-American AI company, on a mission to make daily lives easier by decoding human thoughts. We build AI powered software that boosts productivity for customer service and sales. Our enterprise clients include Fortune 500 companies across Europe and the US. We use our proprietary AI technology that we develop together with...

  • German Speaking Sales Representative

    Vor 4 Tagen

    Zürich, Zürich, Schweiz TN Switzerland Vollzeit

    Drive Commercial ExcellenceWe are seeking a highly motivated Sales Representative to join our team in Switzerland. As a key member of our commercial organization, you will be responsible for promoting and selling our products in the German-speaking region.Key ResponsibilitiesPromote and sell Medtronic's products and services to meet or exceed sales...

  • Global Customer Support Professional

    vor 21 Stunden

    Zürich, Zürich, Schweiz German-World, Inc Vollzeit

    Global OpportunityWe are looking for a Global Customer Support Professional who can deliver exceptional support in German, French, and English. As a key member of our team, you will contribute to maintaining high customer satisfaction levels.Main Responsibilities:Support customers with Huawei Smart PV productsManage customer inquiries and concernsDevelop...

  • German and French Speaking Customer Service Expert

    vor 12 Stunden

    Zürich, Zürich, Schweiz Wemolo Vollzeit

    As a German and French-speaking Customer Service Expert at Wemolo, you'll play a critical role in driving customer satisfaction and business growth. Our innovative camera system revolutionizes the parking experience, and we need your expertise to make it happen.We empower our employees to 'own(y)our growth', promoting an environment where innovation thrives...

  • Hedge Fund Migration specialist – German speaking

    vor 2 Wochen

    Zürich, Schweiz Cognizant Vollzeit

    Hedge Fund Migration specialist – German speaking Full time office role (100% in the office) Zürich, Switzerland location 12 months fixed term contract Responsibilities: · Manage complex transfer & investigation cases, 4-eye-control, validation and ‘wet signature’ of transfer documents. · Coordination of necessary documents and eligibility checks...

  • Hedge Fund Migration specialist – German speaking

    vor 2 Wochen

    Zürich, Schweiz Cognizant Vollzeit

    Hedge Fund Migration specialist – German speakingFull time office role (100% in the office)Zürich, Switzerland location12 months fixed term contractResponsibilities:· Manage complex transfer & investigation cases, 4-eye-control, validation and ‘wet signature’ of transfer documents.· Coordination of necessary documents and eligibility checks with UBS...

  • German-Speaking Sales and Client Relations Manager

    vor 20 Stunden

    Zürich, Zürich, Schweiz MayBa AG Vollzeit

    About the RoleThis role is ideal for an experienced professional looking to develop market opportunities in German-speaking Switzerland. The successful candidate will have strong organizational, analytical, and strategic skills, as well as excellent customer relations and negotiation abilities.

  • German-speaking SAP Expert

    vor 16 Stunden

    Zürich, Zürich, Schweiz Pertemps ERP Vollzeit

    Pertemps ERP is looking for a German-speaking SAP expert to join our utility sector practice. As a senior consultant, you will be responsible for managing and implementing SAP IS-U technical components.Key Responsibilities:Design, develop, and implement customer requirements using SAP IS-U technical components.Provide expert consulting and support to...

  • Customer Success Manager

    vor 2 Wochen

    Zürich, Schweiz Typewise (YC S22) Vollzeit

    Typewise (Y Combinator S22) is a Swiss-American AI company, on a mission to make daily lives easier by decoding human thoughts. We build AI powered software that boosts productivity for customer service and sales. Our enterprise clients include Fortune 500 companies across Europe and the US. We use our proprietary AI technology that we develop together with...

  • Area Business Manager

    vor 16 Stunden

    Zürich, Zürich, Schweiz W Executive Vollzeit

    Business Development OpportunityWe are seeking a highly motivated Regional Sales Director to lead our sales efforts in the German-speaking region of Switzerland. As a Regional Sales Director, you will be responsible for developing and implementing sales strategies to achieve business objectives.The ideal candidate will have at least 5 years of commercial...

  • Market Development Manager German-speaking Switzerland

    vor 16 Stunden

    Zürich, Zürich, Schweiz W Executive Vollzeit

    Job DescriptionWe are seeking a highly motivated Area Business Manager to join our team in the German-speaking region of Switzerland. As an Area Business Manager, you will be responsible for driving sales growth and market expansion in this key territory.The ideal candidate will have at least 5 years of commercial experience as an area manager with a proven...