Conversation Designer, Experience Design Centre of Excellence, 80-100%

Vor 4 Tagen

Zürich, Schweiz UBS Vollzeit
Your role
As a Conversation Designer in the Experience Design Centre of Excellence, you will play a pivotal role in shaping the future of human-computer interaction. You will be responsible for designing and optimizing conversational experiences across various platforms, including chatbots, virtual assistants, and voice interfaces. Your work will directly impact how users interact with our products and services, ensuring a seamless, natural, and enjoyable experience.

Responsibilities

• develop and refine conversational flows and scripts for chatbots, virtual assistants, and other conversational interfaces to ensure they are intuitive, engaging, and effective.
• conduct user research and gather feedback to understand user needs, preferences, and pain points. Use these insights to inform and improve conversational design.
• work closely with product managers, UX designers, developers, and other stakeholders to align conversational designs with overall product goals and user experience strategies.
• write clear, concise, and natural-sounding dialogue for various conversational scenarios, ensuring consistency in tone and voice.
• maintaining clean, modular, readable conversation design documentation for our products that's able to scale.
• create prototypes of conversational interactions and conduct usability testing to gather feedback and iterate on designs.
• analyze user interactions and conversation logs to identify areas for improvement and optimize conversational flows.
• keep up-to-date with the latest trends and best practices in conversational design, AI, and user experience.
• evangelizing the importance of conversation design within the organization.

Your team
As a Conversation Designer in the Experience Design Centre of Excellence, you will play a pivotal role in shaping the future of human-computer interaction.

Your expertise
• proven experience in conversational design, UX writing, or a related field. Experience with AI-driven chatbots or virtual assistants is a plus.
• strong understanding of natural language processing (NLP) and machine learning concepts. Proficiency in design tools such as Sketch, Figma, or similar.
• ability to create engaging and natural conversational experiences that delight users.
• strong analytical skills to interpret data and make informed design decisions.
• excellent written and verbal communication skills, with the ability to articulate design concepts and rationale clearly.
• nice to have: experience with LLMs, prompt engineering
• nice to have: experience with conversation design software like Voiceflow, Cognigy, Kore.AI, Human First, Rasa.
• education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, Linguistics, or a related field. Relevant experience may be considered in lieu of a degree.

About us
UBS is the world's largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?

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