Conversational Research

Description

ABOUT THE ROLE

As a Conversational Research and Design Specialist, you will play a pivotal role in crafting intuitive and compelling conversational interfaces that deliver exceptional user experiences for our clients in Zürich. You will collaborate closely with cross-functional teams to understand user needs, conduct research and design conversational interactions that resonate with our target audience. Your expertise in conversational design principles, user research methodologies and UX/UI best practices will be essential in driving the success of conversational projects. The role requires a mix of remote and on-site work in a hybrid model.

Responsibilities

As a successful candidate, you will: Lead user research initiatives to understand user needs, behaviours and preferences related to conversational interfaces Define conversational strategies and design principles based on user insights, industry best practices and emerging trends Design flows for specific intents, design Intents by gathering requirements, detailing user stories and building repair flows Maintain clean, modular, readable conversation design documentation for an assistant thats able to scale across multiple domains, channels and languages in a conversation design tool Write dialog that fits brand guidelines, but also creatively stretches them where it makes sense Conduct moderated and unmoderated usability tests and incorporate feedbacks Develop and document a clear and repeatable processes and mentor the team about them Stay current on innovations in conversation design and curious about how to help businesses assess their content governance, workflows and organizational structure

Requirements

Expertise in User Research and in UX Design At least 2 years of experience working with chat or voice assistants to be able to present your ideas to executives and to explain and defend your process Have designed or built at least one conversational assistant (using any tool set) Experience crafting chat and voice assistant demos Experience with Natural Language Understanding (NLU) systems is a huge plus Has worked on the business side and understands the value CAI projects bring Experience with conversation design software like Voiceflow, Cognigy, Kore.AI, Human First, Rasa is nice to have Fluent in both German and English (at least C1 level)

We Offer

Competitive compensation depending on experience and skills Knowledge-sharing across EPAM's global Tech Communities Unlimited access to LinkedIn learning solutions Relocation support as per EPAM relocation policies EPAM Community with regular corporate and social events Career growth, performance and compensation reviews EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements) EPAM Switzerland was named a Top Company , & by Kununu for its people centric culture built on life-long learning

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

Please note that any offers will be subject to appropriate background checks We do not accept CVs from recruiting or staffing agencies For this position, we are able to consider applications from the following: Swiss nationals EU/EFTA nationals Third-country nationals based in Switzerland with an appropriate work permit Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits

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