SENIOR COMMUNICATIONS MANAGER

An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. “Unified Communications Manager (80-100%) The Unified Communications Manager is responsible for the governance, operational performance, service quality, compliance, and continuous evolution of the Bank's Unified Communications (UC) services. Combining operational leadership (RUN) and tactical management (CHANGE) , the role ensures communication services remain reliable, secure, compliant, and aligned with business needs. The position leads a team of 4 Unified Communications Engineers and owns the UC ecosystem, including Microsoft Teams Phone System, Cisco Telephony, SIP & SBC services, Teams Rooms, Communication Recording platforms, Contact Center services, Trading Communication Solutions, Digital Event Platforms, Voice Infrastructure Governance, and UC Monitoring & Analytics . Own the availability, stability, performance, and lifecycle management of UC services. Lead incident, problem, risk, and escalation management, including root cause analysis and corrective actions. Lead, coach, and develop a team of 4 UC Engineers, managing priorities, resources, performance, and professional development. Manage and oversee Digital Event Platforms & Webcasting Solutions Lead transformation programs across telephony, collaboration, recording, contact center, and communication services. Ensure compliance with regulatory, security, and internal requirements in partnership with Risk, Compliance, Security, and Audit teams. Support audits, risk assessments, controls reviews, and remediation activities, including communication recording compliance. Success is measured through roadmap delivery, adoption of new capabilities, operational efficiency gains, regulatory compliance, audit readiness, and risk reduction. Bachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent. ~6+ years of experience in Unified Communications or related technologies, including Microsoft Teams Telephony, Microsoft 365, Cisco UC, SIP, VoIP, SBCs, voice routing, dial plans, and telephony architectures. ~ Experience with communication recording platforms, regulatory recording requirements, and video conferencing/meeting room solutions. ~ Good understanding of Identity & Access Management (Microsoft Entra ID / Active Directory). ~ Microsoft Teams Voice certification preferred. ~ ITIL Foundation certification or equivalent Service Management experience. Proven ability to balance operational excellence with strategic initiatives and deliver complex cross-functional projects. ~ Strong leadership, stakeholder management, communication, planning, and prioritization skills. ~ Able to engage effectively with technical teams, business stakeholders, and senior leadership while promoting collaboration and continuous improvement. ~ We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.