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Customer Success Manager

vor 3 Monaten

Schweiz Oracle Software (Schweiz) GmbH Vollzeit

This role is strategically important to the continued success of Oracle Linux. In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction. To this end, your focus will be on existing customers' success as well as overall customer retention. In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Linux product development team where you will act as a conduit between the two. This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities and tools.

Essential Duties and Responsibilities

· Maximize renewal revenue and achieve quarterly renewal targets

�� Identify, develop and sell expansion of the Oracle Linux Subscription

· Pipeline management and accurately forecast quarterly revenue

�� Drive onboarding so the customer gets the most value out of the Oracle Linux Subscription

· Identify "at-risk" renewals early in the cycle and construct an action plan to retain the client

· Be a liaison and customer voice by selling collective customer ideas, features, functionalities, tools, issues, pain points to the Linux Product

Development team

Essential Knowledge, Skills, Abilities, and Background

· Sales experience of a software product, subscription, support renewals or SaaS

· Track record of high performance in a quota-carrying role

· Ability to excel in a high-energy, quarterly-results driven sales culture

· 7+ Years sales experience or account management for large enterprise clients or public sector

· Proven expertise working with the executive level in client environments, as well as with procurement, business owners, legal and other client

stakeholders

· Ability to effectively negotiate in both challenging and collaborative sales engagements

· Experience developing and delivering compelling presentations and/or sales approaches for both end customers as well as internal stake holders.

· Bachelor's degree in Business or technology related discipline

· Some travel (25%+) may be required

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law

At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.

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Career Level - IC5