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Customer Care Manager

vor 4 Monaten


Zürich, Zürich, Schweiz Barry Callebaut Vollzeit

Für unseren Standort in Zürich suchen wir ab sofort oder nach Vereinbarung eine/n

Customer Care Manager mit Führungsverantwortung (m/w/d) 100%

Neben der Leitung des Customer Care Teams, bist du auch das Bindeglied zwischen den verschiedenen Abteilungen des Unternehmens.

Zu deinen Hauptaufgaben gehören:

Leitung der Abteilung Kundenbetreuung und Export im Hinblick auf Qualität, Effizienz und Einhaltung der Vorschriften Überwachung unserer OTIF- und Service-KPIs Erstellung von Arbeitsanweisungen und Prozessdokumentationen für die Kundenbetreuung im Einklang mit der globalen BC-Strategie Verwaltung der Transportkosten und Auswahl unserer Lieferanten (teilweise über Ausschreibungen) Sämtliche Aktivitäten in Zusammenhang mit Trade Compliance Entwicklung und Schulung des Teams Beteiligung an Projekten zur Optimierung unserer Prozesse und Dienstleistungen

Du bringst mit:

EFZ Aussenhandelsfachmann/-frau, Aussenhandelsleiter/in oder Studium mit entsprechender Weiterbildung im Export 3-5 Jahre Erfahrung im Export und der Kundenbetreuung sowie Führungserfahrung in einem schnelllebigen und anspruchsvollen Umfeld Zahlenaffine und durchsetzungsfähige Persönlichkeit, die gerne selbstständig und strukturiert arbeitet, auch unter Zeitdruck, sowie Sachverhalte hinterfragt und nach Lösungen sucht Proaktive/r und kommunikative/r Teamplayer/in Gute Kenntnisse der MS Office Suite, vor allem Excel Sehr gute Deutsch- und gute Englischkenntnisse

Bei uns erwartet dich ein eingespieltes Team, in dem du Eigenverantwortung übernehmen darfst und gefordert wirst sowie eine Umgebung, in dem deine kreativen Ideen willkommen sind.

Wir bieten flexible Arbeitszeiten (40-Stundenwoche), überdurchschnittliche Sozialleistungen, die Option zusätzliche Ferien zu kaufen sowie Möglichkeit von Homeoffice.

Bist du die Person, die wir suchen? Dann bewirb dich jetzt, wir freuen uns dich kennenzulernen