Guest Service Agent

vor 2 Wochen

Genf, Genf, Schweiz MSC CRUISES Vollzeit

JOB PURPOSE

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.

KEY ACCOUNTABILITIES


• Provides information and general assistance to guests;


• Answers phone calls and requests from guests;


• Performs all necessary administrative tasks;


• Manages a variety of financial transactions and is responsible of cash floats.

QUALIFICATIONS (skills, competencies, experience)


• Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);


• High School certificate;


• Experience as a receptionist;


• Cruise industry experience is an advantage;


• Proficient use of Microsoft Office and Publisher;


• Knowledge of Fidelio Cruise System is an advantage;


• Excellent communication and customer care skills;


• Problem solving skills;


• Teamwork;


• STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);


• A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS (if any)


• Possess a valid passport and when possible a seaman book copy.

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