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Education Support

vor 3 Monaten

Basel, Basel-Stadt, Schweiz FIFA Vollzeit

Education Support & Communications Coordinator (Freelance):

We govern the beautiful game and ensure it's run with transparency and integrity.
Join our team in Miami and support us on our mission

THE POSITION:

These are your key tasks:

  • Provide education and support services to football stakeholders (mainly clubs and member associations) in the use of FIFA's regulatory tools, in particular the Transfer Matching System (TMS) and the Clearing House
  • Channel the education and support services through an online Helpdesk, the development of online help centres, elearning tools and materials, newsletters and other communication tools
  • Collaborate with colleagues from the Player Registration & Transfer Data Department and the whole Football Regulatory Subdivision to solve legal and technical queries
  • Create surveys and satisfaction tools to collect feedback from external users and propose improvement of their experience and the systems as a whole
  • Develop presentations, training material and online education (e.g. help centre and elearning)
  • Organise and moderate conferences, workshops, peertopeer events and webinars
  • Develop, improve and maintain methodologies and processes
  • Train users and stakeholders, adapting to their different countries, cultures and needs
  • Provide support to the Team Lead Education, Support and Communication and the Head of the Player Registration & Transfer Data Department, as requested

YOUR PROFILE:

We work hard at FIFA.

We are dedicated, ambitious and innovative.
And we respect our values. Always.

  • For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
  • The specific competencies we require for this position are:
  • University degree in business management, social sciences, communications or equivalent.
  • Project management certifications an asset.
  • Solution orientation and innovation skills, with great ability to embrace changes and new technologies and processes.
  • Ability to work under pressure: commitment to deliver highquality outputs in a timely manner.
  • From 3 to 5 years' experience in customer service, training or relevant field.
  • Basic understanding of football law, the international transfer system, its regulatory framework and the TMS platform is an asset.
  • Fluent in English, proficiency in at least one other FIFA language (French or Spanish).
  • Proficient use of MS Office Applications.
  • Working knowledge of Freshdesk or other ticketing tools.
  • Readiness for standby duties.
  • Excellent communication skills, both written and oral.
  • Strong sense of responsibility, accountability and a serviceoriented mindset.

About FIFA:

We are FIFA, the global governing body for football.
Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world.

The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe.

The opportunities for growth are exciting.

  • We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami and Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.

Employment Type
Freelance

Location
Remote

Workplace type
Fully remote