Account Delivery Executive

Vor 7 Tagen

Zürich, Zürich, Schweiz Jobworks Vollzeit
Willst du mit einem ICT Unternehmen an den Innovationen von morgen arbeiten und den digitalen Fortschritt voran treiben?

Unser Kunde ist davon überzeugt, dass Veränderungen neue Chancen für Entwicklung und Innovation bringen. Daher suchen wir für ihn per sofort oder nach Vereinbarung einen **Account Delivery Executive / Tribe Lead (m/w)**.

**Dein Aufgabengebiet**:
Als **Account Delivery Executive (Tribe Lead)** bist du der Ansprechpartner und Gesamtverantwortlicher für die Lieferung von komplexen IT-Services mit unternehmerischer Verantwortung unter Berücksichtigung der höchsten Kundenzufriedenheit.

Dazu gehören im Wesentlichen folgende **Aufgaben **und **Verantwortungsbereiche**:

- Tribe Lead über die gesamte internationale Delivery Organisation für einen unserer Grosskunden
- Eigenverantwortliche Übernahme der Kundenverantwortung mit dem Ziel des langfristigen Auf
- und Ausbaus von Kundenbeziehungen
- Einhaltung der vertraglich vereinbarten Services und SLAs in Bezug auf Zeit, Qualität und Kosten gegenüber unserem Kunden
- Fachliche Steuerung und Führung von verteilten sowie internationalen Mitarbeitern innerhalb der Unternehmensgruppe und von Lieferanten sowie Vernetzung
- Übergreifende Orchestration aller Projekte, der Operations und dem Service Management (zentraler Kundenverantwortlicher)
- Stetige Weiterentwickelung von bestehenden Services und Treiben von Innovationen (Neugeschäft erkennen und generieren)
- Verantwortung für den reibungslosen Ablauf von Eskalationen
- Qualitätskontrolle und Monitoring von internen Prozessen mit Produktion und Verkauf
- Etablierung und Weiterentwicklung einer tragfähigen Kundenbeziehung um die Rolle des "Trusted Advisors" ausführen zu können

**Was du mitbringen solltest**:

- Top-Fähigkeiten und umfassende Erfahrung in der Kommunikation, Moderation und Präsentation, auch in zeitkritischen Situationen und bei sehr komplexen/schwierigen Themen
- Umfassende Erfahrungen und Fähigkeiten im Aufbau und in der Pflege von Netzwerken bis auf Managementebene
- Umfangreiche Erfahrung in der fachlichen und virtuellen Mitarbeiterführung, auch von verteilten sowie internationalen Mitarbeitern und in flexiblen/agilen Organisationen (z.B. SAFe-Modell)
- Ausgewiesene kommerzielle und technische Kenntnisse von "Ende-zu-Ende" ICT Serviceerbringung im Outsourcing-Umfeld und in neuen Feldern (Cloud, Digitalisierung)
- Tiefgreifende und breitgefächerte Kenntnisse über die branchenspezifischen IT-Systeme und -landschaften. Ausgeprägte Projekt
- und Change-Management Kenntnisse
- Tiefes betriebswirtschaftliches Wissen, insbesondere methodische Kenntnisse in der Erstellung von Business Cases / Wirtschaftlichkeitsanalysen zur Einleitung von Optimierungsmaßnahmen
- Fachhochschul
- oder Universitätsabschluss oder gleichwertige Ausbildung sowie entsprechende berufliche Erfahrungen
- Sehr gute Deutsch und Englisch Kenntnisse

**Was wir dir bieten**:

- Flexibles Arbeitszeitenmodell
- Möglichkeit im Homeoffice zu arbeiten
- Div. Weiterbildungsangebote
- Attraktive und Zeitgemässe Anstellungsbedingungen

Art der Stelle: Vollzeit

Arbeitszeiten:

- Montag bis Freitag

Arbeitsort: Ein Arbeitsort

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