Operations Lead

Vor 7 Tagen

Dietikon, Zürich, Schweiz LIONSCOUT GROUP Vollzeit

Our client, a trailblazer in innovative technologies with headquarters in Dietikon and eight branches across Switzerland, is seeking a dynamic individual to lead the charge as the Team Leader for Technical Helpdesk & Fleet Management at their headquarters in Dietikon/ZH.


With around 190 experts on board, they stand tall as a leading provider in enterprise content management, printer park management, and comprehensive B2B solutions.

From consulting to hardware and software solutions, their complete packages redefine excellence in the industry.

Tasks

Your Impactful Leadership:

Picture yourself at the forefront, steering the ship of the Technical Helpdesk & Fleet Management team.

Your mission, should you choose to accept it, includes:

  • Crafting an unparalleled experience by managing the technical helpdesk department and spearheading fleet management with finesse.
  • Juggling the coordination and processing of customer inquiries, ensuring topnotch quality and timely responses.
  • Being the maestro of the support ticket system, making it accessible across all channels for seamless communication.
  • Taking the lead in technician deployments, ensuring a smooth operation.
  • Creating and curating a knowledge database that becomes the goto resource for quick and effective solutions.
  • Being the goto person for technical support requests and internal/customer issues related to fleet management.
  • Channeling your inner teacher by creating engaging training documents and instructions for Fleet Management Tools.
  • Finetuning and optimizing various order thresholds in all fleet management tools.
  • Keeping your finger on the pulse of general customer satisfaction within your realm.
  • Achieving set goals, maintaining impeccable quality standards, and keeping the support team in the loop on the latest in technologies, solutions, and products.

Requirements:

Your Stellar Profile:

Imagine yourself as the star of the show, armed with:

  • A stellar education in business administration or computer science (ETH, university, university of applied sciences, federal diploma) or its equivalent.
  • At least 2 years of experience leading a technical support or help desk team.
  • Training as an IT/ICT supporter or a comparable qualification.
  • A knack for creating reports and extracting valuable insights from customers and usage data (especially in fleet management).
  • Indepth knowledge of the IT and printing industry.
  • Proven experience in orchestrating and coordinating field operations.
  • Proficiency in using helpdesk ticketing systems and a wizard at analyzing key performance indicators.
  • A teamoriented spirit combined with a customercentric and responsible personality.
  • Organizational prowess that rivals a juggler, coupled with conceptual, processoriented thinking, and an assertive approach.
  • Bonus points for your knowledge of customer experience management.
  • Fluent in German and English, with a good grip on French.

Benefits:

Your Leadership Journey Starts Here:

Picture yourself in a dynamic and environmentally conscious company with a culture that inspires. Enjoy an independent role with quick decision-making processes and attractive employment conditions in an environment brimming with future potential.

Your leadership journey begins at the intersection of innovation and excellence - where your career becomes the star of the show Are you up to the challenge?

  • Finance Manager

    vor 2 Monaten

    Dietikon, Zürich, Schweiz Signode Switzerland GmbH Vollzeit

    Degree or vocational training in Accounting, Finance, or related field. Experience in a manufacturing environment is a must. Proficiency in German and English. Experience with D365, SAP, Excel, and ideally Power BI. Strong leadership, analytical, and communication skills. Ethical, detail-oriented, and adaptable.We are looking for a Finance Manager to lead...

  • Finance Manager

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Signode Switzerland GmbH Vollzeit

    Degree or vocational training in Accounting, Finance, or related field. Experience in a manufacturing environment is a must. Proficiency in German and English. Experience with D365, SAP, Excel, and ideally Power BI. Strong leadership, analytical, and communication skills. Ethical, detail-oriented, and adaptable.We are looking for a Finance Manager to lead...

  • Finance Manager

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz SIGNODE SWITZERLAND GMBH Vollzeit

    We are looking for a Finance Manager to lead our financial operations at our manufacturing and office location in Dietikon. You will lead the accounting team in Switzerland and will act as the local controller for the country as you'll ensure accurate reporting, drive process improvements, and provide strategic financial leadership.Lead month-end closing,...

  • Finance Manager

    vor 3 Wochen

    Dietikon, Zürich, Schweiz Signode Switzerland GmbH Vollzeit

    Degree or vocational training in Accounting, Finance, or related field. Experience in a manufacturing environment is a must. Proficiency in German and English. Experience with D365, SAP, Excel, and ideally Power BI. Strong leadership, analytical, and communication skills. Ethical, detail-oriented, and adaptable.We are looking for a Finance Manager to lead...

  • Marketing Assistant

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz LG Electronics Deutschland GmbH Vollzeit

    Since the company was founded in 1958, our goal has been to enhance the lives and lifestyles of our customers through intelligent product features, intuitive functionality and exceptional performance. Today, millions of households around the world enjoy our products, whether TVs, audio, PC products or home appliances. In many areas of electronics, we are now...

  • Marketing Communications Assistant

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Volpi Vollzeit

    What you can expect:Working under the direction of the Internal Sales Operations Manager, the Executive Assistant / Marketing Communications Assistant is responsible for supporting the Head of Sales & Marketing and for implementation and management of a range of online & offline communications, events and tools to enhance Volpi's brand perception and drive...

  • Senior Project Manager

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Optotune Vollzeit

    Are you ready to be at the forefront of creating groundbreaking optical products? Optotune is looking for an experienced Project Manager to join our team and drive the future of optical technology.TasksTechnically and commercially leading product development projects from initial conceptualization through to release in high-volume manufacturing in close...

  • Senior Project Manager

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Optotune AG Vollzeit

    Are you ready to be at the forefront of creating groundbreaking optical products? Optotune is looking for an experienced Project Manager to join our team and drive the future of optical technology.TasksTechnically and commercially leading product development projects from initial conceptualization through to release in high-volume manufacturing in close...

  • Senior Project Manager

    vor 2 Wochen

    Dietikon, Zürich, Schweiz Optotune AG Vollzeit

    Are you ready to be at the forefront of creating groundbreaking optical products? Optotune is looking for an experienced Project Manager to join our team and drive the future of optical technology.TasksTechnically and commercially leading product development projects from initial conceptualization through to release in high-volume manufacturing in close...

  • VP Marketing

    vor 4 Wochen

    Dietikon, Zürich, Schweiz Optotune AG Vollzeit

    Optotune is a dynamic and innovative company with a strong global presence. We are dedicated to delivering high-quality products that make a significant impact in our industry. We are seeking an experienced Vice President of Marketing and Sales to lead our global marketing, sales, and application engineering teams. The ideal candidate will have a proven...

  • VP Marketing

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Optotune AG Vollzeit

    Optotune is a dynamic and innovative company with a strong global presence. We are dedicated to delivering high-quality products that make a significant impact in our industry. We are seeking an experienced Vice President of Marketing and Sales to lead our global marketing, sales, and application engineering teams. The ideal candidate will have a proven...

  • VP Marketing

    vor 3 Wochen

    Dietikon, Zürich, Schweiz Optotune AG Vollzeit

    Optotune is a dynamic and innovative company with a strong global presence. We are dedicated to delivering high-quality products that make a significant impact in our industry. We are seeking an experienced Vice President of Marketing and Sales to lead our global marketing, sales, and application engineering teams. The ideal candidate will have a proven...

  • Senior Project Manager

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Optotune Vollzeit

    Senior Project Manager Dietikon, Zurich, SwitzerlandEngineering – Optotune /Full-time /On-siteAre you ready to be at the forefront of creating groundbreaking optical products? Optotune is looking for an experienced Project Manager to join our team and drive the future of optical technology. Tasks Technically and commercially leading product...

  • Key Account Manager Medtech

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz duagon Vollzeit

    Join our TeamAt our site in Dietikon, the focus is on research and development of all aspects of communication and control of trains and other means of transport.In our office in Zurich (location is flexible), we are looking for the following, to start immediately:We offer: Attractive salaries as well as a permanent employment contract Open communication and...

  • Vp Marketing

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Optotune Vollzeit

    Optotune is a dynamic and innovative company with a strong global presence. We are dedicated to delivering high-quality products that make a significant impact in our industry.Responsibilities: Develop and implement comprehensive marketing and sales strategies to enhance our brand presence, increase market share and maximize growth and profitability. Lead...

  • Vp of Marketing

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Optotune Vollzeit

    Optotune is a dynamic and innovative company with a strong global presence. We are dedicated to delivering high-quality products that make a significant impact in our industry.Responsibilities: Develop and implement comprehensive marketing and sales strategies to enhance our brand presence, increase market share and maximize growth and profitability Lead and...

  • Sales Representative

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Lyreco Group Vollzeit

    Perfection, Passion, Respect, Agility – Lyreco is a leader in Europe and the third largest distributor of workplace products and services globally in the B2B sector.Through our international network spanning 42 countries across four continents, we provide customers with a high-quality and diverse range of products.In Switzerland alone, more than 550...

  • Abteilungsleiterin Paketversand

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Sprungli AG Vollzeit

    Join SprüngliEstablished in 1836, the Swiss family-owned company is one of the most prestigious confectioneries in Europe today. Sprüngli's products represent top quality, unique freshness, and natural ingredients, delighting customers from all over the world daily.We are hiring for:Head of Shipping Department (100%)What you'll be doing:Leading a team of 8...

  • VP Marketing

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Optotune Vollzeit

    Optotune is a dynamic and innovative company with a strong global presence, dedicated to delivering high-quality products that have a significant impact in the industry.We are currently looking for an experienced Vice President of Marketing and Sales to lead our global marketing, sales, and application engineering teams. The ideal candidate will have a...

  • Senior Materials Engineer

    Vor 7 Tagen

    Dietikon, Zürich, Schweiz Optotune Vollzeit

    Are you ready to be at the forefront of creating groundbreaking optical products? Optotune is looking for an experienced Senior Materials Engineer to join our team and drive the future of optical technology. TasksBuild, lead, and inspire an interdisciplinary materials engineering team, following Optotune's core valuesInvestigate, develop, and test new...