Emea Payments Client Service Account Manager

vor 1 Woche

Zürich, Zürich, Schweiz JPMorgan Chase Bank, N.A. Vollzeit

A Client Service Account Manager (CSAM) is the 'window' into J.P Morgan Payments and is the primary point of contact for our clients.

A CSAM is responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization.

The CSAM is the client's champion and is empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular "Service Reviews" with clients either in person or remotely.

A CSAM must develop an excellent understanding of the client's primary business, the products and services they receive from J.P.

Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

  • Responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments and understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion)
  • Maintain an accurate and active service temperature check for all Clients within the CSAM's portfolio. Identify and remediate service issues that impact the Client
  • Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients. Promote use of our electronic service tools to allow Clients to easily find the payment related information they require
  • Analyze the end to end payment process and associated activities in order to identify related efficiencies
  • Participate in and support Payments business initiatives that will positively impact the Client experience
  • Identify and effectively communicate internally all opportunities for Payments product development
  • Develop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business). Identify and escalate potential risk associated with Client activities

Required qualifications, capabilities, and skills

  • Fluent English, German and French
  • Strong Customerfacing / relationship management experience in similar area
  • Ability to develop and mobilize internal network, key stakeholders and associated resources
  • Keen interest in the Banking digital technology transformation agenda
  • In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
  • Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines and effectively work under pressure
J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

  • Account Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz BNP Paribas Vollzeit

    ACCOUNT MANAGER (JOB NUMBER:CIB007246)DAILY WORKMission: Acting as the single point of contact for BNPP Complex Centralized clients; Deliver and ensure high quality of service, support and client satisfaction; Play a key role in understanding the client's business and become an advisor to evolve the client Cash Management setup.Objectives: To provide the...

  • Client Account Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz UBS Vollzeit

    Switzerland Zürich Client advisory / Relationship management Global Wealth ManagementJob Reference #BRCity ZürichJob Type Full TimeYour role Do you look for a new challenge within the dynamic and fast paced Wealth Management environment? Do you have a "can do" mentality and want to be part of our growth story and create impact? Do you want to proactively...

  • Client Account Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz UBS Vollzeit

    Switzerland Zürich Business management, administration and support Global Wealth ManagementJob Reference #BRCity ZürichJob Type Part TimeYour role Do you look for a new challenge within the dynamic and fast paced Wealth Management environment? Do you have a "can do" mentality and want to be part of our growth story and create impact? Do you want to...

  • Client Account Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz UBS Vollzeit

    Switzerland Zürich Business management, administration and support, Client advisory / Relationship management Global Wealth ManagementJob Reference #BRCity ZürichJob Type Full Time, Part TimeYour role Are you a people person? Do you know how to stay calm under pressure? We are looking for someone who can help us support the front office while servicing...

  • Client Account Manager Wm Greece

    vor 1 Woche

    Zürich, Zürich, Schweiz UBS Vollzeit

    Switzerland Zürich Management and Business Support Global Wealth ManagementJob Reference #BRCity ZürichJob Type Full TimeYour role Are you looking for a new challenge within the dynamic and fast paced Wealth Management environment? Do you want to be part of a high performing team? Are you curious, proactive and always striving to bring positive impact to...

  • Client Account Manager Wm Eastern Europe

    vor 1 Woche

    Zürich, Zürich, Schweiz UBS Vollzeit

    Switzerland Zürich Business management, administration and support Global Wealth ManagementJob Reference #BRCity ZürichJob Type Full TimeYour role Do you want to take your career to the next level learning new things every day? You proactively go the extra mile, take ownership and make things happen? Are you focused on the details, even when under...

  • Global Account Manager, Telco, Telco Customer Unit

    vor 1 Woche

    Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

    Extensive experience working with a large Global organization as lead and Relationship Manager. Excellent interpersonal, verbal and written communication, analytical and presentation skills. Demonstrated decision making, problem solving, and negotiating skills.AWS is seeking a world-class professional to manage relationships with major Telco customers in the...

  • Client Account Manager Gfiw Mea

    vor 2 Wochen

    Zürich, Zürich, Schweiz UBS Vollzeit

    Switzerland Zürich Client advisory / Relationship management Global Wealth ManagementJob Reference #BRCity ZürichJob Type Full TimeYour role Do you look for a new challenge within the dynamic and fast paced GFIW environment? Do you have a "can do" attitude and want to be part of our growth story and create impact? Do you want to proactively go the extra...

  • Client Account Manager Gfim Latam North

    vor 1 Woche

    Zürich, Zürich, Schweiz UBS Vollzeit

    Switzerland Zürich Business management, administration and support Global Wealth ManagementJob Reference #BRCity ZürichJob Type Full TimeYour role Are you looking for a new challenge and would like to join a great team? We are looking for a passionate client account manager to support our team in Zurich. This exciting position provides an excellent...

  • Client Account Manager Gfiw

    vor 1 Woche

    Zürich, Zürich, Schweiz UBS Vollzeit

    Schweiz - Zürich- Business Management, Administration & Support- Global Wealth Management**Automatischer Stellencode** BR**Stadt**- Zürich**Job-Typ**- Vollzeit, Teilzeit**Die Rolle**- Sind Sie eine aufgeschlossene Person und suchen eine spannende Herausforderung im dynamischen Wealth Management? Möchten Sie Teil eines leistungsstarken Teams sein und mit...

  • Accountant Ap and Ar

    vor 1 Woche

    Zürich, Zürich, Schweiz WS Audiology EMEA Vollzeit

    Become part of our Finance team at WS Audiology Switzerland AG in Zurich. We are looking for a person as an Accountant for the next possible date, limited to 6 months (possibility of a permanent position at a later date).Start of Employment: per agreement Department: Finance & AdministrationMain responsibilitiesAccounts Payable: Manage all incoming vendor...

  • Principal Account Manager

    vor 1 Woche

    Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

    Multiple years experience with an enterprise technology provider, consulting firm, or similarly transferable background Several years of experience relationship building and influencing at the Clevel of Fortune 500 customers Experience creating long term transformational account strategies to drive enterprise wide adoption of new technologies at...

  • Regional Sales Manager, Dach

    vor 1 Woche

    Zürich, Zürich, Schweiz Radware Bot Manager Vollzeit

    Regional Sales Manager, DACH - Switzerland D)Regional Sales Manager, DACH - SwitzerlandRadware is looking for a Regional Sales Manager in DACH to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware's market share and revenues from...

  • Tax Manager Emea

    vor 1 Woche

    Zürich, Zürich, Schweiz Hawker Pacific Vollzeit

    Summary:Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Principal Account Manager, Industrials

    vor 1 Woche

    Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

    7+ years experience with an enterprise technology provider, consulting firm, or similarly transferable background 10+ years of experience relationship building and influencing at the Clevel of Fortune 500 customers Experience creating long term transformational account strategies to drive enterprise wide adoption of new technologies at multinational...

  • Temenos Payments Architect

    vor 1 Woche

    Zürich, Zürich, Schweiz Cognizant Technology Solutions Vollzeit

    Temenos Payments ArchitectPermanent positionLocation: Zürich, SwitzerlandBanking and financial servicesCognizant engineers, modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're...

  • Global Marketplace EMEA Specialist

    vor 1 Woche

    Zürich, Zürich, Schweiz iCapital Vollzeit

    Responsibilities Support the Client Solutions EMEA Global Marketplace team in executing the fund sales strategy to Wealth Managers. Deepen existing and build new relationships with Wealth Managers and position iCapital Marketplace funds and actively support their fundraising ambitions within the Wealth Management channel. Develop tailored presentations...

  • Specialist - Accounts Receivable (Spanish & English speaking)

    vor 4 Wochen

    Zürich, Zürich, Schweiz On AG Vollzeit

    ‹ Back to jobsSpecialist - Accounts Receivable (Spanish & English speaking)Location: ZurichApply for this roleFinanceFinanceIn shortWe are excited to offer this role to a passionate, service and numbers' driven team player that enthusiastically contributes to the challenges within our EMEA Accounts Receivables team. Acting as Accounts Receivables...

  • Specialist - Accounts Receivable (Spanish & English speaking)

    vor 2 Monaten

    Zürich, Zürich, Schweiz On AG Vollzeit

    ‹ Back to jobsSpecialist - Accounts Receivable (Spanish & English speaking)Location: ZurichApply for this roleFinanceFinanceIn shortWe are excited to offer this role to a passionate, service and numbers' driven team player that enthusiastically contributes to the challenges within our EMEA Accounts Receivables team. Acting as Accounts Receivables...

  • Payments & Cash Specialist Investigations 100%

    vor 1 Woche

    Zürich, Zürich, Schweiz UBS Vollzeit

    Your role Do you like direct contact with clients? Would you like to help us enhance the client experience now and for the future as an expert? Are you client orientated with high risk awareness? Are terms like SIC, SEPA, Swift and PACs familiar to you or are you interested to know more about it? In Group Operations we are the experts in how the firm...