Operations Service Manager

vor 1 Woche

Basel, Basel-Stadt, Schweiz Delta Vollzeit

_Switzerland, Zurich_

  • _

_Airport Customer Service_

  • _

_15-Jan-2023_

  • _

_Ref #: 19150_

  • _

_LinkedIn Tag:
#LI-BM4_

  • _

_How you'll help us Keep Climbing (overview & key responsibilities)_:

  • _
  • The Operations Service Manager "OSM" directs and supports Airport Customer Service "ACS" personnel in all operationalrelated activities and in nonroutine situations

This position:
_

  • _
Be able to provide required documents for working in Switzerland._

  • _
Flexibility in shift coverage (long hours, depending on operational needs)._

  • _
Strong knowledge of OSS, RES and SNAPP systems._

  • _
This role oversees and coordinates operational performance including, but not limited to, safety, on-time departures (D-Zero), security, customer service delivery and other key performance indicators._

  • _
Serve as an operational liaison between Delta and all contracted Business Partners and Vendors within a station._

  • _
Has to be efficient in building relations with business partners, vendors, government agencies andlocal authorities to drive consistent positive business results and has to be able to attendmanagement level meetings in this respect._

  • _
Provides strong leadership to vendor and partner employees, front line and operations teams._

  • _
Promotes team building with business partners and vendors work force and leadership._

  • _
Ensures delivery of distinctive and thoughtful customer service._

  • _
Completes and forwards statistics, reports, inventories, passenger complaints and insurance claims responses to Station Manager and appropriatedepartments._

  • _
Keeps communication and coordination channels with Delta management, peers within and outside the station in order to keep awareness of Delta and local airport procedures (with particular attention to safety/security matters)._

  • _
Initial emergency response activation._

  • _
Performs all required managerialtasks and functions._

  • _
Supports Management in budgeting, cost control, invoicing processing, supply ordering and other related airport functions._

  • _
In the absence of the Station Manager, the OSM performs all managerial tasks and functions._

  • _
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being._

_What you need to succeed (minimum qualifications)_:

  • _
  • _
Excellent level of written and spoken English._

  • _
Experience in Airport Above and Below Wing preferred._

  • _
Must be able to balance multiple priorities with established time position. Constraints._

  • _
Working knowledge of Delta policies and procedures._

  • _
The ability to manage multiple projects or tasks and provide reliable, high-qualityresults under stressful situations in a fast-paced environment required._

  • _
Must be comfortable working with highly sensitive and confidential information and materials._

  • _
Must be able to communicate clearly, both verbally and in writing._

  • _
Must be comfortable communicating to all levels of people - both internal and external._

  • _
Experience managing conflict and resolving problems effectively._

  • _
Demonstrates that privacy is a priority when handling personal data._

  • _
Embraces a divers set of people, thinking and styles._

  • _
Must be performing satisfactorily in current_

  • _
Demonstrates that privacy is a priority when handling personal data._

  • _
Embraces a diverse set of people, thinking and styles._

  • _
Consistently makes safety and security, of self and others, the priority._

  • _

_What will give you a competitive edge (preferred qualifications)_:

  • _
  • _
College degree or relevant work experience preferred._

  • _
Excellent level of written and spoken German and English._

  • _
- < Go back_

  • Operations Manager Cargo Services

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Swissport International Ltd. Vollzeit

    **Könnte dies Ihre nächste Destination sein? **Für unser Cargo Department der **Station Basel **suchen wir eine/n engagierte/n****OPERATIONS MANAGER CARGO SERVICES (M/F/D)**Pensum | 100%Ort | Station Flughafen Basel-Mulhouse**Ihre Tätigkeiten**:- Vollumfängliche Verantwortung für die Bereitstellung der effektiven Frachtdienstleistungslösungen (Lager,...

  • Operations Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Smood Vollzeit

    Smood ist einer der führenden Lieferdienste in der Schweiz. Unser Ziel ist es, das Leben der Menschen in allem, was wir tun, zu verbessern.Als Unternehmen im Bereich des Food-Tech verbindet Smood Schweizer Konsumenten mit über 2000 Restaurants und 80 Migros-Filialen. Wir erforschen ständig neue Dienstleistungen, um unser Kernangebot zu erweitern. Alle...

  • Cloud Operations Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz ABB Vollzeit

    Cloud Operations Manager:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • HR Operations Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Swisslinx Vollzeit

    On behalf of our client, a global oncology company with it's headquarter in Basel, we are looking for an HR Operations Manager. This is a one year contract with the possibility for extension. We are looking for someone that would be able to start working as soon as possible.Dive into the dynamic role of HR Operations Manager in Basel. Take the lead in...

  • HR Operations Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz BeiGene Vollzeit

    General Description:We have an exciting opportunity for an HR Operations Manager to join BeiGene in Europe at a time where we are in our infancy and rapidly growing. The HR Operations Manager is key to the management of people processes and data across Europe and New Markets. In this role, you will support the HR team by participating in the design and...

  • Operations / Business Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz NYM Vollzeit

    We are a Privacy Tech based in Neuchâtel and London, building the next generation of privacy infrastructure for the Internet.The Nym team is a world class mix of privacy experts, coders, and thinkers spread all over Europe. We believe that user privacy underpins democratic freedoms in a networked world, and we're proud to help roll back the surveillance...

  • Food Services Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Amentum Vollzeit

    Amentum is seeking a Food Services Manager to support the Atlantic Undersea Test and Evaluation Center (AUTEC) Mission in Andros Island, Bahamas. AUTEC is a Major Range and Test Facility Base (MRTFB) and the Naval Undersea Warfare Center, Division Newport's largest single team project, providing both deep and shallow water test and training environments....

  • Service Delivery Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz ROCKEN Vollzeit

    Unser ROCKEN Partner ist einer der führenden Schweizer Anbieter für Cyber Security Lösungen. Mit deren Geschäftsbereichen Consulting, System Integration und Managed Services deckt unser Partner das komplette Spektrum relevanter Cyber-Security-Dienstleistungen ab. Der ROCKEN Partner gehört mit rund 120 Fachspezialisten aus den unterschiedlichsten...

  • Business Operations Manager/ Project manager for pRED

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz ITech Consult AG Vollzeit

    Business Operations Manager/Project Manager for pRED (m/f/d) - pRED/Pharma Research and Early Development/innovation/life sciences/project managementProject:For a major pharmaceutical company in Basel, we are seeking a Business Operations Manager/Project Manager for pRED (m/f/d)Background:Do you have a genuine interest in our pRED community and topics like...

  • Techops Administrative and Operations

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz CTC Resourcing Solutions Vollzeit

    _The Life Science Career Network_(Junior) TechOps Administrative and Operations AssociateOur client is a pioneer in Drug Discovery and Development and one of the frontrunners in Personalised Healthcare. As the world's largest R&D spender in the pharmaceutical and diagnostics domain, they work in a vast number of drug discovery & therapeutic areas and are...

  • IT-Service Manager 80-100%

    Vor 3 Tagen

    Basel, Basel-Stadt, Schweiz Universitätsspital Basel Vollzeit

    IT-Service Manager 80–100%Digitalisierung & ICTDas Universitätsspital Basel nimmt eine führende Rolle in der (inter-)nationalen Medizin- und Forschungslandschaft ein. Unser Campus im Herzen der Stadt Basel steht für Innovationskraft, Weiterentwicklungsmöglichkeiten und interdisziplinäre Zusammenarbeit.Jetzt bewerbenWer beim Unispital Basel arbeitet,...

  • Manager Quick Turn Services

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz SR Technics Vollzeit

    In this position you will report to the Vice President Engine Operations.Your tasks Assure safety and quality requirements of workmanship in accordance with all applicable SRT and authorities' rules and regulations at all times Drive performance culture through periodic target setting and regular structured followup Ensure mandatory and necessary trainings...

  • Sr. Manager International Operations

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Moderna Therapeutics Vollzeit

    The Role:This role is an exciting opportunity to be part of a growing CMC international organization, responsible for the manufacturing and supply of Moderna's COVID mRNA vaccine internationally, as well as preparation for commercial manufacturing for further projects coming via our pipeline. Reporting to the Director, International Operations, the Senior...

  • Head of Business Operations

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Sobi Vollzeit

    Head of Business OperationsSobi offers the opportunity to work at an international pharmaceutical company focused on specialty pharmaceuticals meeting the high medical needs of rare disease patients and providing treatment and services to them. Our employees come from a variety of backgrounds within research, healthcare, industry and the academic sphere.Role...

  • Operations Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz local Vollzeit

    Management - Full Time- Zürich- **Wir sind**Teamplayer, Kundenversteher, Gipfelstürmer und bieten dir einen spannenden Arbeitsalltag. Du hältst im Auftrag des Chief Operations Officer die Geschäftsleitung und den "Leadership-Circle" auf Trab und sorgst dafür, dass wir gemeinsam unsere gesetzten Ziele erreichen. Hierfür übernimmst Du folgende...

  • Manager, Trade Operations

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Moderna Therapeutics Vollzeit

    The Role:The Manager of Trade Operations & Compliance - EMEA collaborates with Global Trade Operations & Compliance team to ensure that transactions satisfy legal filing requirements and that the export and import declarations with local customs and other government authorities for international shipments are complete and accurate. The Manager assists with...

  • Venture Manager Operations 80-100%

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz AMAG Group Vollzeit

    **Venture Manager Operations 80-100%**:AMAG GroupZürichBerufserfahrungProjektmanagement, ProduktmanagementVertrieb, Key AccountingVoll/TeilzeitPubliziert: **Wir bewegen und begeistern Menschen. Einfach. Nachhaltig. Voraus.**:- Die AMAG Gruppe gehört zu den 50 grössten Schweizer Unternehmen. Unsere Vision ist es, uns zur führenden Anbieterin nachhaltiger...

  • Digital Biomarker Device Operations Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Roche Vollzeit

    The Position Digital health technology is transforming the way we develop personalized medicines for patients. Roche is dedicated to creating community- and regulator-accepted digital endpoints and digital outcomes that redefine the way we measure disease progression in clinical drug trials, and make them accessible to Biopharma companies and the...

  • Clinical Operations Program Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Novartis Vollzeit

    100,000+ That's how many patients participate in our clinical trials at any given time. GCO is Novartis' powerhouse of Global Clinical Operations, redesigned to enable faster trial recruitment and enhanced trial delivery resulting in more timely access for patients to potential novel treatments. Every day, we are the link between science and medicine -...

  • Assistant to General Service Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Sodexo (Suisse) SA Vollzeit

    Sodexo steht für massgeschneiderte Dienstleistungen, welche die tägliche Lebensqualität unserer Kunden, Gäste und Mitarbeitenden im Alltag verbessern. Dafür sorgen unsere Mitarbeiter rund um den Globus mit ihrer Leidenschaft für perfekten Service und ihrer Dienstleistungsmentalität.Haben Sie Lust, bei einem der grössten Arbeitgeber der Welt zu...