Customer Support

vor 2 Wochen


Genf, Genf, Schweiz Academic Work Vollzeit

About the role:


For our client, a bank based in Geneva, we are looking for a Customer Support Agent in order to strenghten their growing team.

You will have the opportunity to join an international environment with a diverse and talented group of people. It's dynamic, fast moving and always exciting Project-orientation and change are constant.

Job duties:

  • Efficiently handle customers' inquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues and any complaints, as well as to carry out customer followup
  • Accurately and timely process requests in CRM databases and internal tools
  • Work closely with other teams such as Sales, Compliance and Central File

We are looking for:

  • CFC (Swiss Federal Certificate of Proficiency) in Banking or any equivalent classical or university education
  • A first experience in the banking sector in Switzerland / in the sale of financial services in Switzerland is mandatory (CFC experience accepted)
  • Languages: French (mother tongue), English (fluent, level C1), a third language would be an asset (German, Italian, Spanish, Mandarin or Arabic)
  • Excellent customer service skills, service oriented, client oriented and networked
  • Strong interest in trading and stock markets
  • Ability to recognize risks and assess them in terms of urgency
  • Personality: empathetic, resilient, flexible, dynamic and stress resistant
  • Swissresidency or willing to relocate immediately

Client information:

Working hours are organised in shifts:

  • 8h15 17h4-9h30 18h4
  • once a week: 13h00 à 22h15
Saturday (once every 6 weeks) : 9h00 à 18h00

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