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Guest Relations
vor 2 Wochen
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of
InterContinental Hotels & Resorts.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
Awarded the Great Place to Work certificate since 2020
, InterContinental Genève is proud to offer an inclusive, supportive and stimulating work environment.
Your day-to-day
Join us as our new
Guest Relations &
Duty Manager:
Under the supervision of the Front Office Director and to succeed on this key position, your main duties will be:
- Be responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operation of the hotel.
- Be responsible for the smooth operation of the hotel, makes decisions on all matters involving guest contact with hotel employees.
- In the absence of the management, have full authority on all decisions.
- Ensure maximum safety of guests, patrons and employees during emergencies. The protection of the hotel's interest must be of major concern to you.
- In all incidents, provide management and department heads with reports and takes action to avoid repetition of any incident, accident, theft, complaint, etc.
- Register the bookings on the computer and the guests to the loyalty programs.
- Actively participate in the sales optimization of his department and the hotel.
- Ensure the preparation and followup of guests' stays.
- Assign, prepare and control VIP rooms and arrivals.
- Manage customer feedbacks (positive or negative), hotel media, the analysis of customer reviews and questionnaires, and respond in writing to the guests.
- Coordinate resale and cancellation situations with the Reservations Department and the Front Desk; participate in the preparation of reports prepared by the Front Office.
- Prepare the daily recap and present the "daily briefing / handover" for the next team.
- Perform the same duties as a receptionist (registering guests, distributing room keys and performing Check In / Check Out).
From a Higher Education in Hospitality, you have minimum 2 and 3 years of experience in a similar position within a hotel of the same category (international luxury hotel) and capacity (+200 rooms).
You are fluent in English and French, at a C1 level minimum.Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.
Excellent knowledge of Opera is necessary.You are proactive, a patient listener and a people
- and result-oriented person. You are acknowledged for your ability to communicate with diplomacy but firmness with your guests and your team. Passionate by Hospitality, you aim to create a memorable experience for each of your guests.
This position is opened to Swiss citizens or EU passport holders.
What we offer
We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training.
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