![ProConcept SA](https://media.jobs.ch/images/d508aea0-cc55-4716-94b7-205b5956bbab/124x44.png)
1st Line Customer Support
vor 2 Wochen
Pour renforcer nos équipes au service de nos clients, nous recherchons les meilleurs talents.
Entrée en fonction : de suite ou à convenir.
**Vos missions**:
- Réceptionner les demandes clients (qualification et préanalyse) sur tous les vecteurs de communication gérés par le Customer Services
- Fournir une solution personnalisée au client en tenant compte de ses usages/besoins
- Escalader la demande au niveau supérieur de support en fournissant la documentation et les informations nécessaires
- Gérer et enrichir les différents supports documentaires externes et internes
- Maintenir les informations internes telles que les procédures de travail, checklists, descriptions de processus, etc.
- Participer aux différents projets d'améliorations du service
**Votre expérience**:
- Facilité dans l'utilisation des outils informatiques usuels
- Connaissances d'un logiciel de gestion, idéalement ProConcept ERP
- Compétences en SQL et PL/SQL (un atout)
- Connaissances de SAP Crystal Report (un atout)
**Votre profil**:
- Formation d'informaticien de gestion HES / ES (un atout)
- Langue maternelle française et idéalement maîtrise de l'allemand
- Aisance dans les relations humaines, calme et avenant
- Rigoureux, précis et flexible
**Localisation géographique**:
Notre siège social à Sonceboz (idéal) ou notre bureau de Lausanne
Vous recherchez un emploi indépendant, intéressant et varié ? Une collaboration avec des collègues passionnés et hautement qualifiés ? Une formation continue sur nos logiciels de gestion et l'utilisation d'outils de travail modernes ? Le tout dans une ambiance conviviale et sympathique ?
**ProConcept SA**
Ressources humaines
Le Vélé 2
CH-2605 Sonceboz
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