1st Line Customer Support

vor 2 Wochen


Lausanne, Waadt, Schweiz ProConcept SA Vollzeit
ProConcept SA édite et distribue sa solution de gestion d'entreprise pour les moyennes et grandes entreprises, disponible en quatre lignes de produits, à savoir Finance & Payroll, Production, Projects et Institutions. Depuis plus de 30 ans, ProConcept jouit d'une excellente position sur le marché suisse. De nombreuses entreprises et fleurons de l'industrie comptent sur ProConcept pour la gestion de leurs affaires.

Pour renforcer nos équipes au service de nos clients, nous recherchons les meilleurs talents.

Entrée en fonction : de suite ou à convenir.

**Vos missions**:

- Réceptionner les demandes clients (qualification et préanalyse) sur tous les vecteurs de communication gérés par le Customer Services
- Fournir une solution personnalisée au client en tenant compte de ses usages/besoins
- Escalader la demande au niveau supérieur de support en fournissant la documentation et les informations nécessaires
- Gérer et enrichir les différents supports documentaires externes et internes
- Maintenir les informations internes telles que les procédures de travail, checklists, descriptions de processus, etc.
- Participer aux différents projets d'améliorations du service

**Votre expérience**:

- Facilité dans l'utilisation des outils informatiques usuels
- Connaissances d'un logiciel de gestion, idéalement ProConcept ERP
- Compétences en SQL et PL/SQL (un atout)
- Connaissances de SAP Crystal Report (un atout)

**Votre profil**:

- Formation d'informaticien de gestion HES / ES (un atout)
- Langue maternelle française et idéalement maîtrise de l'allemand
- Aisance dans les relations humaines, calme et avenant
- Rigoureux, précis et flexible

**Localisation géographique**:
Notre siège social à Sonceboz (idéal) ou notre bureau de Lausanne

Vous recherchez un emploi indépendant, intéressant et varié ? Une collaboration avec des collègues passionnés et hautement qualifiés ? Une formation continue sur nos logiciels de gestion et l'utilisation d'outils de travail modernes ? Le tout dans une ambiance conviviale et sympathique ?

**ProConcept SA**
Ressources humaines
Le Vélé 2
CH-2605 Sonceboz

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