Cloud Account Executive

vor 1 Monat

Zurich, Schweiz salesforce.com Sàrl Vollzeit
Description

Salesforce Service Cloud represents a transformative force in elevating your service processes, encompassing customer experience, engagement, streamlined processes, intelligent automation, and service operations. Our platform empowers service teams to deliver exceptional value at every customer touchpoint, fostering an environment where customer lifetime value is maximized, costs are reduced, and efficiency is optimized throughout the entire service journey – from the contact center to the field.

What’s in it for you?

What you will get from us is best-in-class training including a virtual Boot Camp, outstanding benefits including Health Insurance, Wellness allowance, Corporate Amex etc and outstanding support from wider Pre-sales teams, Sales Leaders, Marketing, Lead Generation and training services along with a clear and achievable career path.

Job Description:
As a Service Cloud Account Executive, you will play a pivotal role in driving the sales efforts for Salesforce's Service Cloud products. These products seamlessly extend the Salesforce Platform, offering fully integrated Service capabilities. As a Service Cloud Account Executive, you will forge strong relationships and confidence with service stakeholders by understanding each organization’s unique challenges and presenting compelling solutions that unlock substantial value.

About Salesforce Service Cloud:
You will be part of Salesforce Service Cloud “Ohana” a dynamic team with a distinctive culture devoted to prioritizing the best care for our customers, partners, and employees. Join us in redefining service excellence and delivering innovative solutions that resonate with the evolving needs of our clients.

Your Impact
You will work alongside the account team as a trusted advisor to deeply understand the unique business challenges and goals of the customer. You will consult customers on the Salesforce Service Cloud applications to develop, prescribe, and evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

An awesome Service Cloud Account Executive is seen as the trusted advisor, and they focus on the following key areas:

  • Discovery: Work closely with business stakeholders and technical resources to understand how to make organizations successful and to address pain points in their current efforts.
  • Consult: Act as the trusted business advisor for customers and enable the wider internal and external communities on service trends, product developments, and more
  • Deliver: Connect business requirements with Salesforce solutions technology to deliver compelling visions which demonstrate how automated service processes come to life with Salesforce Service Cloud capabilities.
  • Digest: Stay up-to-date on the latest Service Cloud product development and roadmap, industry trends, and industry news.
  • Collaboration: Work collaboratively with a talented core team, contributing to our unique culture that is entirely focused on delivering exceptional care to our customers, partners, and employees.


The basics:

  • Minimum 3+ years as a account executive in the software industry
  • Knowledge of business needs, industry and processes
  • Finding and closing Enterprise business in Switzerland, full territory and quota responsibility
  • Creating and executing a territory sales plan for the Swiss market
  • Reporting on sales activity and forecast in Salesforce.com
  • Solid oral, written, presentation, collaboration and interpersonal communication skills
  • Sales experience (RFP support, Discovery, Demonstration, POC, Solution Design)
  • Excellent presentation skills
  • Compelling story-teller
  • Solid verbal, written, presentation and interpersonal communication skills
  • Ability to work as part of a team (or as an individual) to drive sales in varied political environments
  • Fluent in English and German, both written and spoken
  • Love to work hard and play hard. We believe in having fun as we succeed
  • Ready to join Salesforce?

The extra 1%:

  • Experience selling in the Salesforce ecosystem
  • B.S. Economics, Computer Science, Software Engineering, MIS or others
  • Consistent track record selling Service Cloud and Sales Cloud add-ons
  • Solid oral, written, presentation, collaboration and interpersonal communication skills
  • Salesforce Certifications

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