Customer Service Coordinator
vor 1 Monat
The L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer. The Group is built on strong values of entrepreneurship, team work, respect and authenticity. It is committed to developing products that are environmentally friendly and sustainable.
The Group has 8 brands : L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, Elemis, Sol de Janeiro, Grown Alchemist and LimeLife.
With a presence in 90 countries, our products are distributing in more than 3,000 stores in the world.Customer Service Coordinator (6-month fixed-term contract)
CONTEXT & MISSION:
We are looking for a highly motivated Customer Service Coordinator to join our Operations team in Geneva. In this role, you will be the resource point for all communications to and from the sales force - interfacing with marketing, operations and distribution. You will work hand in hand with business & supply chain teams to deliver best in class service by ensuring 360° support with :
Sell-in processing : orders creation, modification and follow-upInternal & external claims managementProactive analysis and raising alertsYou will interact with following key stakeholders :
CustomersSales & Marketing teamsMultisite operations : logistics, transport and global deployment teamsMAIN RESPONSIBILITIES :
1) Manage & Drive sell-in
Process orders & follow up deliveries, with a focus on minimizing excessesEnsure novelties are ordered on time and in fullManage out of stocks situationsSupport new ordering system deployment and implementation of new processesProvide root cause analysis for missed value and drive action planSell-in follow-up vs. Budget, alerts to sales team if neededManaging credit and debit notes for customersEstablish strong and client-centric relationship with all key stakeholders, striving to exceed internal and external customers' expectations whenever possibleProvide customer service for Sales & Marketing teams with regards to tracking orders, obtaining shipping information and handling special requestsLiaise with Supply teams to ensure optimum product availability in warehouse and order fulfilment2) Continuous improvement
Focus on our Group commitments, especially through initiating projects with positive impact on our Carbon footprint (Green Supply Chain): order profile optimization, zero airfreight options etc.Track progress, reporting and communicateBack-office and client master data handlingHOW YOU CAN FIT:
Bachelor or Master's degree in Logistics or Sales, with at least 2 years' experience in a similar roleFluent in English. Being proficient in French is a plusExcellent MS Office / SAP / Data visualization tools knowledgeAbility to respond effectively and on time to customer requests, with an attention to detailAt ease with systems and reporting,Ability to challenge the status quo and improve existing processesGood communication skills with a positive attitudeStrong collaborative spirit, Agile mindset and customer centricityWHAT WE OFFER:
Working for a unique company, strongly committed towards the planet and the people (B Corp certification)Working with passionate colleagues coming from all over the worldA unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fastInternal mobility opportunitiesMonthly allocation & discount for store productsAttractive Social Insurances coverage5 weeks annual leaves & 3 extra-days offered as public holidaysFlexible and Hybride Work arrangementAttractive Parental Leave PolicyPublic Transport allowance6 MONTHS FIXED-TERM CONTRACT
80% PART-TIME POSITION
STARTING DATE: April 2024
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