CRM Manager
vor 3 Wochen
Reporting to the Head of Ecommerce & CRM - Nordics, you will be responsible for growing our direct-to-consumer business in 4 Nordic markets (Sweden, Norway, Denmark and Finland) by increasing the revenues from our own channels. You will be developing customer engagement, loyalty and lifetime value by building our online loyalty program and communicating with customers through all of our owned touchpoints such as emailsor SMS.
You will ensure excellence in all communication to our customers, from developing newsletters, to coordinating a strong engagement plan, to ensuring qualitative customer care levels, and to analyzing and improving our customer journeys.
Develop customer value
Define, explain and coordinate data capture for all touchpoints ( Ecommerce/ own database) Define and implement Contact plan (relational & commercial), on all channels Build and roll out of all our CRM plans & activations Implement, measure performance and optimize loyalty program (welcome/ rewards to be forecasted, and VIC management) Provide a consistent ° customer view by coordinating all levers of customer’s point of contact ( on site, social media, email, customer care, … )CRM Campaign management
Manage the operational execution of campaign production (creative briefs, deployment, tracking, optimization & reporting), make sure all campaigns launch on time across all channels as per the planned defined by Ecommerce manager Content ocalization Newsletter HTML production in BadSender Campaigns and targeting set up in Adobe Campaign (animation/ loyalty/ triggered and specific campaigns) Troubleshoot any campaign issues with our technical team or any platform customer service ( Sinch, Bad Sender, Email On Acid…)Customer care
Work with our customer care center and our internal 2nd level of customer contact to ensure an excellent customer service Optimize customer service processes Understand and pass on issues to ensure the best customer experience and user journey based on Customer Care feedback as well as Social Media feedback NPS and CSAT management & action-plan Be the escalation point for complex Customer Care requests and be able to directly manage customers’ requests related to some topicsManage Business Performance
Analysis based on customer data to understand our customer’s dynamics Campaign performance analysis (email /sms) on a weekly, monthly and yearly basis - contribute to Reports and Business Review presentationOrganisational & New Projects
Monitor competitor activity on a regular basis, aid with occasional market-research Testing & implementation of new featuresSet up the right governance
Participate to the budget process: update & follow up (including costs of rewards, materials, customer events, contents) Contribute to the strategy (with insights on our clients for Mkt/E-store team & with campaigns analysis & recommendations) Set up CRM/Owned Media committees to share CRM action plans with the E-store & Paid Media teams as well as regional teams Must have a strong customer centric mindset Open and digitally-minded Goal-oriented, solution finder Multi-tasker that can drive many projects at the same time with ability to work in a fast-moving environment Eye for detail ensuring high standards in content development and implementation High sense of ownership and autonomous Great team player yet confident in managing tasks independently Solid verbal and written communication skills Embodying Clarins values (Respect, Engagement, Cooperation, Audacity, Passion) skills Bachelor of science, business or marketing First experience in CRM required (min 4 years) Digital marketing skills (a plus) English + at least one local language a strong plus: ideally Swedish, or Norwegian or Danish-
CRM Manager Suisse
vor 1 Monat
Plan-les-Ouates, Schweiz Clarins Vollzeit**Prêt à insuffler de la passion à votre carrière ?** Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde...
-
CRM Manager Suisse
vor 1 Monat
Plan-les-Ouates, Schweiz Clarins Vollzeit**Prêt à insuffler de la passion à votre carrière ?** - Leader mondial du soin et du maquillage d’origine naturelle, le groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Sa raison d’être est de « rendre la vie plus belle, transmettre un monde...
-
CRM Coordinator Suisse
vor 4 Wochen
Plan-les-Ouates, Schweiz Clarins VollzeitPrêt à insuffler de la passion à votre carrière ? Leader mondial du soin et du maquillage, Clarins est avant tout l'incarnation d'une histoire familiale engagée, mue par sa passion pour l'innovation et son esprit d'indépendance. Sa raison d'être est de « rendre la vie plus belle, transmettre un monde plus beau ». Présent dans plus de 150 pays, nous...
-
Stagiaire CRM
vor 2 Wochen
Plan-les-Ouates, Schweiz Groupe Clarins VollzeitResponsabilités du poste : PROJET CRM : 30% Participation au déploiement d’un nouveau projet CRM sur le marché Suisse qui englobe les aspects : création, traduction, définition de la mécanique et suivi d’intégration. Participations au cahier de test du nouveau projet CRM Remontée des problèmes via ticket JIRA au Headquarter ...
-
CRM Manager
vor 1 Monat
Plan-les-Ouates, Schweiz A. Lange und Söhne VollzeitReference Code: 91262**CRM Manager / Product Owner (M/F/d)**: - Plan-Les-Ouates, GE, CH- PermanentSince the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim:...
-
Stagiaire CRM
vor 2 Wochen
Plan-les-Ouates, Schweiz Groupe Clarins VollzeitResponsabilités du poste : PROJET CRM : 30% Participation au déploiement d’un nouveau projet CRM sur le marché Suisse qui englobe les aspects : création, traduction, définition de la mécanique et suivi d’intégration. Participations au cahier de test du nouveau projet CRM Remontée des problèmes via ticket JIRA au Headquarter ...
-
CRM Intern
vor 1 Monat
Plan-les-Ouates, Genf, Schweiz Vacheron & Constantin SA VollzeitPostuler »Code de référence: CRM InternPlan-les-Ouates, GE, CHTrainee/Intern CRM INTERNPlan-les-Ouates, Geneva, CHInternship 6 months Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our Maison. As a...
-
CRM Intern
vor 2 Wochen
Plan-les-Ouates, Genf, Schweiz Vacheron & Constantin SA VollzeitPostuler »Code de référence: CRM InternPlan-les-Ouates, GE, CHTrainee/Intern CRM INTERNPlan-les-Ouates, Geneva, CHInternship 6 to 12 months Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our...
-
CRM Intern
vor 2 Wochen
Plan-les-Ouates, Genf, Schweiz Richemont VollzeitCRM INTERNPlan-les-Ouates, Geneva, CHInternship 6 to 12 months Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our Maison. As a House of Connoisseurs in Haute Horlogerie, Vacheron Constantin has, at no...
-
CRM Intern
vor 1 Monat
Plan-les-Ouates, Genf, Schweiz Richemont VollzeitCRM INTERNPlan-les-Ouates, Geneva, CHInternship 6 months Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our Maison. As a House of Connoisseurs in Haute Horlogerie, Vacheron Constantin has, at no time...
-
CRM Intern
vor 1 Monat
Plan-les-Ouates, Schweiz Vacheron Constantin VollzeitCRM INTERN Plan-les-Ouates, Geneva, CH Internship 6 months Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our Maison. As a House of Connoisseurs in Haute Horlogerie, Vacheron Constantin has,...
-
CRM Intern
vor 2 Wochen
Plan-les-Ouates, Schweiz Richemont VollzeitCRM INTERN Plan-les-Ouates, Geneva, CH Internship 6 to 12 months Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our Maison. As a House of Connoisseurs in Haute Horlogerie,...
-
CRM Intern
vor 2 Wochen
Plan-les-Ouates, GE, CH Vacheron & Constantin SA VollzeitPostuler »Code de référence: 100666 CRM Intern Plan-les-Ouates, GE, CHTrainee/Intern CRM INTERN Plan-les-Ouates, Geneva, CH Internship 6 to 12 months Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women...
-
Client Solutions
vor 3 Wochen
Plan-les-Ouates, Schweiz Piaget VollzeitClient Solutions & Adoption Project Manager at Maison Piaget « Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before! If you are: Client centric and results oriented Entrepreneur with a hands-on approach Analytical and interesting in client...
-
Client Solutions
vor 3 Wochen
Plan-les-Ouates, Schweiz Richemont VollzeitClient Solutions & Adoption Project Manager at Maison Piaget « Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before! If you are: Client centric and results oriented Entrepreneur with a hands-on approach Analytical and interesting in...
-
Client Journey Manager
vor 1 Monat
Plan-les-Ouates, Schweiz A. Lange und Söhne VollzeitReference Code: 91308**Client Journey Manager (M/F/d)**: - Plan-Les-Ouates, GE, CH- PermanentSince the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim:...
-
Client Engagement Manager
vor 1 Monat
Plan-les-Ouates, Schweiz Piaget VollzeitCode de référence: 100313**CLIENT ENGAGEMENT MANAGER**: - Plan-les-Ouates, GE, CH- PermanentDepuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d’excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle dans tout ce qui est rare, précieux et...
-
Client Solutions
vor 2 Wochen
Plan-les-Ouates, Genf, Schweiz Piaget SA VollzeitPostuler »Code de référence: Client Solutions & Adoption Project ManagerPlan-les-Ouates, GE, CHPermanent Depuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d'excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle dans tout ce qui est rare, précieux et...
-
Head of Ecommerce
vor 4 Wochen
Plan-les-Ouates, Schweiz Clarins VollzeitOur objectives are to develop the Business of the Clarins Brand in the Export European Area while ensuring a sustainable and profitable growth of each market. The development of the activity has to incorporate a qualitative execution of the Brand Image and Pillars. Our priority is to accelerate our Direct to Customer strategy (Digital and retail) and...
-
Client Solutions
vor 2 Wochen
Plan-les-Ouates, Genf, Schweiz Richemont VollzeitClient Solutions & Adoption Project Manager at Maison Piaget« Always strive for excellence » is not only our founder's motto; it is also the mindset that propels us daily to push boundariesIf you have the following qualities: Customer-focused and outcome-drivenEntrepreneurial spirit with a practical approachAnalytical with a keen interest in customer...