CRM Intern

CRM INTERN

Plan-les-Ouates, Geneva, CH

Internship 6 months

Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our Maison. As a House of Connoisseurs in Haute Horlogerie, Vacheron Constantin has, at no time in its >269-year history, ever stopped creating, enhancing, and reinventing itself.

Be One Of Not Many

Starting date: June 2024

HOW WILL YOU MAKE THE DIFFERENCE?

Part of the Digital team and in direct support of the Head of Client Knowledge, you will support on a day-to-day basis the adoption of the Elevate (Salesforce) tools across markets and HQ. You will be the go-to-person to resolve issues and coordinate correction plan. On top, you will participate to the client activation strategy by executing CRM campaigns and coordinating animations in boutiques. Last, you will contribute to the execution of tests during the release of new features in the Salesforce environment.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Communication – 40%

• Coordinate campaigns execution with markets, Campaign Factory and Digital
• Content team support markets in their local campaigns creation
• Implement campaign journeys under the supervision of the Head of Client Knowledge

Elevate admin & innovation support - 30%

• Be the point of contact for support on Elevate tools for markets
• Coordinate resolution plan with Elevate teams
• Support Head of Client Knowledge on Elevate/Client engagement innovations (launch of new channels, new Elevate products, data capture tools...)

The Hour Club coordination – 20%

• Creation and publication of contents based on the calendar / strategy provided by the Campaign Manager
• Coordination of The Hour Club offline animations execution (eg: events in boutique)

Tests – 10%

• Participate to tests releases on Service Cloud, The View, Marketing Cloud and The Hour Club

ABOUT YOU

• Business school student or equivalent academic background
• First experience in CRM or Digital or Hospitality
• Strong interest and passion in luxury or in watchmaking
• Fluency in English (oral and written) and another language (Chinese and/or French a plus)
• Excellent command of the Pack Office (Excel, PowerPoint & CRM Software)
• Experience in Salesforce Service Cloud and Marketing Cloud is a plus
• You demonstrate solid communication and analysis skills as well as agility, reliability, proactivity and dynamism in a transversal environment.
• True Team player – to fit with a caring but also dynamic CRM team

HOW DO WE KEEP YOU SMILING?

As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Our benefits :

• Flexible Working hours & Quality Workplace
• Health & Wellness
• Socially Engaged
• Generous Holidays & Days Offered
• Company Restaurant
• Training & Learning Programs

The hiring process :

• Step 1 : Interview with Talent Acquisition Team and Hiring Manager + Case Study
• Step 2 : Second round interview
• Step 3 : Final decision

Interested? Join us #WeAreWaitingForYou