Junior Technical Solution Engineer
vor 3 Monaten
Unsere Suche
Wir suchen für die Kardex Deutschland GmbH einenJunior Technical Solution Engineer - Expert Helpdesk Software Support - 2nd Level Support (m/w/d)
Ihre Aufgaben
Als Junior Technical Solution Engineer im 2nd Level Support (m/w/d) besteht Ihre Hauptaufgabe darin, den Kunden hochwertigen Remote-Support für die Kardex Software-Suite zu bieten.
Software Support
Sie sind verantwortlich für den Kundensupport unserer gesamten Kardex Software Produktfamilie:
Software-technische Kundenanfragen inhaltlich klären, Lösungen erarbeiten und dokumentieren im 2nd Level Software Support (telefonisch oder per Remotesoftware) unter Einhaltung der vertraglichen Vorgaben (SLAs)
Erzeugung hoher Kundenzufriedenheit durch qualitative und zielgerichtete Beratung zu Softwareanwendungen & -lösungen
Software-spezifische Geschäftspotentiale erkennen und initiieren
Bearbeitung und Überwachung unseres Ticketsystems
Installation, Inbetriebnahme und Betreuung neuer und bestehender Systeme (z.B. bei Hackerangriff) sowie Erweiterungen, Updates und Upgrades im Software Lifecycle durchführen
Ihr Profil
Abgeschlossene Ausbildung oder praktische Erfahrung im Bereich IT
Kenntnisse im Umgang mit Netzwerken und deren Protokollen (Ethernet, Routing, Subnet, Gateway, TCP/IP...)
Kenntnisse von Windows-Betriebssystemen und Windows-Anwendungen
wie z.B. Virenscanner, Firewall, Sicherheitseinstellungen für Dateien/Dokumente und
Remote ToolsKenntnisse im Bereich Datenbanken (MS SQL, Oracle)
Sicherer Umgang mit Microsoft Office 365 sowie eine ausgeprägte Affinität für IT-Systeme
Erfahrungen und/oder Kenntnisse in der Realisierung von Softwarelösungen sind von Vorteil
Sicher im Umgang mit Kunden, auch in schwierigen Situationen
Zuverlässiger Teamplayer mit Eigeninitiative und hoher Kundenorientierung
Sichere Deutsch- & Englischkenntnisse
Du bist interessiert an Digitalisierung – wir bieten es
Kardex ist ein globaler Industriepartner für Intralogistiklösungen und ein führender Anbieter von automatischen Lagerlösungen und Materialflusssystemen. Effiziente und zuverlässige Lagerverwaltungssoftwarelösungen sind für die Produktivität moderner Läger ebenso wichtig wie Hardwarekomponenten. Deshalb bietet Kardex modulare IT-Konzepte, die individuell auf die intralogistischen Prozesse und Lager unserer Kunden abgestimmt sind. Wir koordinieren und überwachen die gesamte Software nachhaltig.
Neben einer – tariflichen Vergütung (inkl. Urlaubs- und Weihnachtsgeld) bieten wir Ihnen modernste Arbeitsmittel, 30 Tage Jahresurlaub, Gesundheitskreis, angemessene Einarbeitungszeit mit persönlicher Betreuung (Mentorensystem) und gute persönliche und berufliche Entwicklungsmöglichkeiten in einem stetig wachsenden Unternehmen und einiges mehr.
Bei dieser Position kann mobil gearbeitet werden.
Vertreten in über 30 Ländern
Mit drei Produktionsstandorten in Deutschland, einem in den USA, einem Softwarehaus in Deutschland
Die richtige Stelle für Sie?
Dann senden Sie uns bitte Ihre aussagekräftige Bewerbung mit möglichem Eintrittstermin und Ihrem Gehaltswunsch über unser Bewerberportal.
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