System Support Engineer
vor 1 Monat
We are seeking a results-oriented, operationally-focused events engineer to provide front-line technical support and troubleshooting for our tracking and video augmentation products. You will communicate across teams and have the opportunity to work within multiple systems, analyzing, identifying and resolving issues to help ensure efficiency for several groups. This role works primarily during non-traditional hours for live sporting events and is going to be based in our Lausanne office.Â
What Youâll Do:
Alert response from automated systems and internal users Coordination of incident response for live disruption of servicesPerform root cause analysis on incidents using Unix tooling, log analysis, service debuggingManage communication with key stakeholdersDesign and implement robust alerting for all of the services tied to delivery of external servicesFollow-up with engineering, operations, and account management groupsParticipate in an on-call rotation that emphasizes eliminating repeating escalationsWhat You Have:
At least 3+ years of technical work experience Experience with managing technical employees Working evening, weekend, and holiday hours (Around live sporting schedules) Operational experience with real-time systems under Service Level Agreements (SLAs) Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments Critical thinking skills in software systems diagnosis under time pressureSelf starter based on provided written documentation and trainingAn appetite to learn and grow from every incidentProcess-orientation, creative problem solvingWritten communication style focused on concision, clarity, and clear next stepsGood documentation habitsWhat Sets You Apart:
Basic knowledge of networking systems and hardware installation Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScriptExperience with command line tools in Linux or Unix Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)Experience with SQL Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus Experience working in live sports Experience with cloud computing (e.g., Amazon Web Services) Availability to travel domestically and internationally-
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