Aktuelle Jobs im Zusammenhang mit Digital Services Specialist - PlanlesOuates GE - Lombard Odier
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Digital Services Specialist
vor 2 Monaten
An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.
With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.
“Rethink Everything” is our philosophy – it is at the heart of everything we do. Within the Lombard Odier Private Clients unit (PC) the Digital Client Support as part of the COO Office organization has the mission to design, implement and manage the day to day operational execution of key Banking & Digital servicing.
The team is based in our Geneva headquarter and operates globally as first point of contact for the internal clients (mainly Bankers and their Assistants) and external client for all Digital services matter.
We are seeking a highly motivated and customer-oriented individual to join our team as Digital Services Specialist, specializing in providing support for our online banking products.
As a Digital Services Specialist , you will play a crucial role in assisting our customers in navigating and utilizing our online banking platform effectively. Your excellent communication skills and product knowledge will enable you to provide exceptional customer service and ensure a seamless online banking experience.
Act as the primary point of contact for customers seeking assistance with online banking products and services.
Resolve customer inquiries and issues by providing accurate and timely information via phone, email, or chat support channels.
Educate customers about various features and functionalities of our online banking platform to enhance their user experience.
Maintain comprehensive knowledge of the bank's online banking products, policies, and procedures.
Stay up-to-date with industry trends and advancements in online banking technology.
Organise and set up internal training modules.
bachelor's degree preferred. Hospitality graduates are welcomed.
Proven experience in a call center or customer service role, preferably in a banking or financial institution.
Strong understanding of online banking products, functionalities, and processes.
Proficient in using online banking platforms, mobile applications, and related technologies.
Proficiency in using CRM systems and other call center software applications.
Trilingual proficiency (French, English and German) is mandatory
We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.
It is an exciting time to join our Teams.
