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Cloud Specialist
vor 3 Monaten
Under the direct supervision of the Head of IT, you will :
- Design and develop structured mechanisms and procedures for providing IT support to the organization. This includes issue reporting, troubleshooting, technical and process resolution, resource requirements, tracking, follow-up, and reporting.
- Collaborate with the Head of IT, colleagues, and external IT consultants to resolve complex technical issues, and oversee the hiring and management of outsourced technical specialists as needed.
- Develop and propose an IT support strategy for the organization.
- Prioritize, plan, and resolve issues reported by end users of the organization's web-based applications and databases promptly.
- Provide expert technical support, advice, assistance, and customer service on IT matters to end users and staff, including application enhancements, database improvements, and other user-driven requirements.
- Participate in the deployment, complex configuration, support, and further development of the cloud system.
- Design, operate, and maintain the cloud infrastructure using a fully automated approach.
- Assist in building and migrating applications, software, and services in accordance with cloud architecture principles.
- Help implement tools for the automation of configuration management, service catalogs, and other processes.
- Provide operational support to development teams for the staging and production deployment of applications.
- Create, develop, and maintain support and instructional documentation, training materials, and relevant technical and user documentation on web-based applications and databases. Plan, coordinate, and train or ensure the training of staff and users on these applications and databases.
- Perform other job-related duties as required.
Your skills
- A first-level university degree in information systems with a focus on web technologies or a related field.
- AWS Solution Architect Certification (Associate or Professional) and/or AWS DevOps Certification is a strong asset.
- A minimum of 6 years of experience in IT service provision, including at least 3 years in developing and deploying major IT systems.
- Significant experience in managing multinational projects and teams, including internal staff and external contractors, to deliver complex software products.
- Extensive experience in solution, technical, integration, and/or security architecture and methodologies.
- Familiarity with ITIL processes such as Incident, Change, and Problem Management.
- Experience with AWS (Amazon Web Services) cloud solutions.
- Expertise in troubleshooting complex CI/CD issues.
- Proficiency with configuration management tools.
- Deep knowledge of containerization techniques and best practices.
- Expertise in container orchestration tools such as Fargate and ECS.
- Strong hands-on experience with infrastructure automation tools such as CloudFormation, Terraform, and Ansible.
- In-depth knowledge of AWS and cloud best practices.
- Interpersonal skills for providing seamless customer service, along with the ability to rapidly identify, analyze, and resolve problems.
- Knowledge of blockchain is a plus.
- Excellent proficiency in written and spoken English.
- Knowledge of other languages is desirable.
- Exceptional diagnostic, problem-solving, and customer service skills.
- Ability to troubleshoot technical problems effectively.
- Capability to work independently.
- Ability to communicate technical information to a non-technical audience.
- Excellent interpersonal skills and the ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.
Your contact
Morgane will be happy to receive your application.You can apply directly online.
Please mention reference 110-MOLE-157049-7-EN in your application.
NB : If you do not hear from us within 15 days, please consider that your application has not been successful.