Client Services Project Manager II

vor 7 Monaten

Allschwil, Schweiz Thermo Fisher Scientific Vollzeit
: Lead smaller, less complex portfolio of projects or support a more experienced Project Manager with strategic accounts Partner with clients to finalize study specifications and drive study set up and maintenance of filing systems and maintains accurate records for all work undertaken, working with quality management systems Ensure all business activities come together in a timely manner to meet the customer and study requirements Coordinate and communicate all relevant activities, both internal and external to ensure all services and products are ready for the start of the study or as required by the customer Use appropriate project planning tools to track achievements and critical path activities Collaborate with the Master Production Scheduler to optimize production of clinical supplies balancing the customer requirements with the best use of available capacity Support the creation of batch documentation and operational documents. This is inclusive of billing package review; also provides support and assistance to the PM on financial planning and quote forecasting processes Monitor project activities, establish customer-approved job specifications

As Shown By:

Project Management

Leads several small/medium projects; may handle more complex projects with mentorship as needed from senior team members Structures project(s) in line with client strategy, inclusive of identifying needs, defining resource requirements, tracking performance and prioritizing improvement opportunities. Proactively diagnoses project challenges, developing solutions and/or overcoming undesirable situations with minimal support. Effectively defines and handles budgets and revisions to reflect scope changes and established commitments. Understands customer contract terms & conditions.

Technical Knowledge

Independently leverages and interprets data to ensure successful project results and customer happiness. Leads projects efficiently and maintains accountability for individual and team outcomes.

Project Management Leadership

Seeks mentorship and guidance to drive personal development and further strengthen project management skills. Ensures that all communications are clear, focused, and based on a comprehension of needs using the most appropriate medium. Partners with teams to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams. Accountable for project results, furthers respect from team members, and ensures agreement on the overall vision.

Key Requirements:

Bachelor's degree or equivalent experience Confirmed experience in project management or client-facing roles Experience in the pharma environment preferred but not required

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