IT Onsite support level 2

vor 1 Monat


Geneva, Schweiz AXEPTA SA Vollzeit

Experience required

At least 3-years' experience in a similar role

Main responsabilities

  • Manage User Service Requests and Incidents assigned to the team
  • Manage Work Orders assigned to the team
  • Provide support to VIP's and Trading Room
  • Provide support for Video Conference in the meeting rooms
  • Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
  • Hardware management: terminate, dispose of and relocate assets in line with internal policies
  • Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
  • Support of Canon & HP printers; monitoring and coordination of external support intervention
  • Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
  • Track software’s assets and ensure full compliance licensing

Languages

  • French – Fluent
  • English - Fluent

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