2nd Level Support Specialist

vor 2 Monaten


Geneva, Schweiz Synechron Vollzeit
Job Description

​​​​​​Your mission:

To strengthen our Synechron Switzerland team, we are looking for Support Specialist to join us in supporting a well-established private bank in Geneva. 

Your responsibilities:

  • You will provide second-level technical and functional support for banking applications managed within the team;
  • You will address incidents, document them, analyze problems, perform troubleshooting, or escalate investigations to the third level of support when necessary;
  • You will build and maintain operational documentation necessary for the administration of banking applications, according to established standards;
  • You will support first-level teams in handling troubleshooting procedures and ensure ongoing training for these teams;
  • You will share responsibility for the common on-call duty 24/7 for these same applications.

 


Qualifications

Your profile and skills:

  • You possess a higher technical vocational training (HES / ETS) or equivalent training deemed acceptable;
  • You have experience in application administration within a diverse production environment like Unix, Linux, and Windows;
  • You have experience in problem-solving (second level and/or third level) focused on applications/packages on heterogeneous platforms;
  • You have worked in the private banking sector (both back-end and front-end) required.
  • You are familiar and have worked with SQL;
  • You possess knowledge of Unix scripting languages like Shell and PERL and Windows (PowerShell) preferred.
  • You are familiar with industrialization and automation tools: Rundeck, Puppet, Bamboo, Confluence, JIRA.
  • You possess qualities that make you responsible, structured, and detail oriented; 
  • You consider yourself flexible, open-minded, and capable of working both independently and collaboratively within a team;
  • You are fluent in French and English;
  • You are a Swiss resident.

 



Additional Information

What we offer you:

  • An enriching, dynamic, and stimulating professional experience;
  • Professional stability with a long-term contract;
  • Monthly support to finance your lunches;
  • A competitive salary package;
  • The opportunity to be part of a multicultural, supportive, hardworking team driven by values;
  • Support, proximity, regular feedback, and exceptional events.
  • Up to 5 days of training per year;
  • Free and unlimited access to our global E-learning platform -> Over 16,000 modules available;
  • Annual license to access our banking/finance profession training platform to enhance your knowledge of various banking/financial professions and stay professionally updated;
  • A certified working environment - GREAT PLACE TO WORK.

If you believe you are the right candidate, please submit your application We look forward to receiving your application



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