Production Support developer
vor 1 Monat
Description
This role is part of the Production Support Department and is responsible for all live platforms, to ensure they running smoothly and without issues.
This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.
Team Responsibilities
Application Support – ensure that the application is maintained and working efficiently and against agreed service levels
Issue Management – analyse, investigate, and allocate for resolution and closure for all issues
Change Management – support guidance for testing and release process for production fixes
Project Handover – facilitate the transition between project support and production support for all change
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Specific Role Responsibilities
Investigation of errors in live high-end platforms.
Researching and fixing defects based on description.
Developing code, scripts, schemas required to solve complex technical issues.
Investigating problems on databases, web and application servers.
Dealing with performance issues.
Communication with Production Support Analysts and Testers.
Automation of manual processes within Production support (CSI).
Working in a group of highly skilled support developers to resolve production issues.
Performance Assessment
KPI reporting – issue management performance against KPIs
Availability – uptime during core and non-core hours
Performance – performance metrics during core and non-core hours
Reliability – test results and performance during real failure events
Experience required
Bachelor’s degree in software engineering, or equivalent
Good understanding of OOP and ability to debug code and understand log entries
Experience with C/C++ and Java programming
Experience in Relational Databases - MS SQL Database or Oracle is preferred.
3 or more years production support experience - in bank or financial vendors across multiple technologies / platform is a plus.
Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients
Willingness to learn new things is important as there is a lot to learn and master.
Logical thinking, positive “can-do” attitude and reverse engineering skills
Excellent English skills, written and verbal
Willingness to travel on Clients Premises for additional troubleshooting
Basic Knowledge on Core Banking processes and tools is key.
Desired Skills (but not a must have):
Knowledge of ITIL.
Basics in JavaScript and HTML.
MS technologies experience like Visual Studio and Resharper.
Fluent proficiency in French (written and spoken) is a plus
Experience with System administration in Linux/Unix
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