Production Support Developer

Team Responsibilities

Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

Change Management – support guidance for testing and release process for production fixes

Project Handover – facilitate the transition between project support and production support for all change

Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities

• Investigation of errors in live high-end platforms.
• Researching and fixing defects based on description.
• Developing code, scripts, schemas required to solve complex technical issues.
• Investigating problems on databases, web and application servers.
• Dealing with performance issues.
• Communication with Production Support Analysts and Testers.
• Automation of manual processes within Production support (CSI).
• Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

KPI reporting – issue management performance against KPIs

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

Experience required

• Bachelor's degree in software engineering, or equivalent
• Good understanding of OOP and ability to debug code and understand log entries
• Experience with C/C++ and Java programming
• Experience in Relational Databases - MS SQL Database or Oracle is preferred.
• 3 or more years production support experience - in bank or financial vendors across multiple technologies / platform is a plus.
• Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients
• Willingness to learn new things is important as there is a lot to learn and master.
• Logical thinking, positive "can-do" attitude and reverse engineering skills
• Excellent English skills, written and verbal
• Willingness to travel on Clients Premises for additional troubleshooting
• Basic Knowledge on Core Banking processes and tools is key.

Desired Skills (but not a must have):

• Knowledge of ITIL.
• Basics in JavaScript and HTML.
• MS technologies experience like Visual Studio and Resharper.
• Fluent proficiency in French (written and spoken) is a plus
• Experience with System administration in Linux/Unix

Role Description

This role is part of the Production Support Department and is responsible for all live platforms, to ensure they running smoothly and without issues.

This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.

Team Responsibilities

Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

Change Management – support guidance for testing and release process for production fixes

Project Handover – facilitate the transition between project support and production support for all change

Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities

• Investigation of errors in live high-end platforms.
• Researching and fixing defects based on description.
• Developing code, scripts, schemas required to solve complex technical issues.
• Investigating problems on databases, web and application servers.
• Dealing with performance issues.
• Communication with Production Support Analysts and Testers.
• Automation of manual processes within Production support (CSI).
• Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

KPI reporting – issue management performance against KPIs

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

Experience required

• Bachelor's degree in software engineering, or equivalent
• Good understanding of OOP and ability to debug code and understand log entries
• Experience with C/C++ and Java programming
• Experience in Relational Databases - MS SQL Database or Oracle is preferred.
• 3 or more years production support experience - in bank or financial vendors across multiple technologies / platform is a plus.
• Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients
• Willingness to learn new things is important as there is a lot to learn and master.
• Logical thinking, positive "can-do" attitude and reverse engineering skills
• Excellent English skills, written and verbal
• Willingness to travel on Clients Premises for additional troubleshooting
• Basic Knowledge on Core Banking processes and tools is key.

Desired Skills (but not a must have):

• Knowledge of ITIL.
• Basics in JavaScript and HTML.
• MS technologies experience like Visual Studio and Resharper.
• Fluent proficiency in French (written and spoken) is a plus
• Experience with System administration in Linux/Unix

Role Description

This role is part of the Production Support Department and is responsible for all live platforms, to ensure they running smoothly and without issues.

This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.

Team Responsibilities

Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

Change Management – support guidance for testing and release process for production fixes

Project Handover – facilitate the transition between project support and production support for all change

Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities

• Investigation of errors in live high-end platforms.
• Researching and fixing defects based on description.
• Developing code, scripts, schemas required to solve complex technical issues.
• Investigating problems on databases, web and application servers.
• Dealing with performance issues.
• Communication with Production Support Analysts and Testers.
• Automation of manual processes within Production support (CSI).
• Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

KPI reporting – issue management performance against KPIs

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

Experience required

• Bachelor's degree in software engineering, or equivalent
• Good understanding of OOP and ability to debug code and understand log entries
• Experience with C/C++ and Java programming
• Experience in Relational Databases - MS SQL Database or Oracle is preferred.
• 3 or more years production support experience - in bank or financial vendors across multiple technologies / platform is a plus.
• Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients
• Willingness to learn new things is important as there is a lot to learn and master.
• Logical thinking, positive "can-do" attitude and reverse engineering skills
• Excellent English skills, written and verbal
• Willingness to travel on Clients Premises for additional troubleshooting
• Basic Knowledge on Core Banking processes and tools is key.

Desired Skills (but not a must have):

• Knowledge of ITIL.
• Basics in JavaScript and HTML.
• MS technologies experience like Visual Studio and Resharper.
• Fluent proficiency in French (written and spoken) is a plus
• Experience with System administration in Linux/Unix