Service Desk Specialist

Vor 7 Tagen


Geneva, Schweiz Entreprise anonyme Vollzeit

 

Responsabilités principales :

 

  • Assurer la réception, la prise en charge et le suivi des incidents et demandes via différents canaux (téléphone, e-mail, outils de ticketing).
  • Diagnostiquer et résoudre les problèmes techniques de base liés aux systèmes informatiques, aux réseaux et aux logiciels.
  • Escalader les incidents complexes aux équipes techniques appropriées si nécessaire.
  • Documenter toutes les interventions et résolutions dans la base de données de l’entreprise.
  • Assurer un suivi constant de la qualité du service rendu, avec un haut niveau de satisfaction des utilisateurs.
  • Travailler en étroite collaboration avec les autres équipes IT pour garantir une résolution rapide et efficace des problèmes.

 

Profil recherché :

 

  • Diplôme en informatique ou expérience équivalente (profil junior accepté).
  • Excellente maîtrise de l'anglais (écrit et oral) : vous interagerez régulièrement avec des utilisateurs anglophones.
  • Compétences de base en support informatique (Windows, MacOS, logiciels bureautiques, outils de ticketing).
  • Excellentes compétences en communication, avec une approche orientée vers le client.
  • Capacité à travailler sous pression et à gérer plusieurs tâches simultanément.
jidedda422a jit1044a
  • ITS Service Desk Analyst

    vor 5 Monaten


    Geneva, Schweiz Geneva College Vollzeit

    Work Hours/Schedule: Flexible work schedules up to 20 hours per week during hours of 7:45am – 6:00pm Monday through Friday Primary purpose of position: Provide technical hardware, software, and connectivity problem resolution over the phone, by email, or in person to the campus community under supervision of the Service Desk Manager. Duties and...


  • Geneva, Schweiz International Labour Organization Vollzeit

    Grade: G5  Vacancy no.:  GENEVA/GS/2024/09 Publication date: 23 May 2024 Application deadline (midnight Geneva time): 24 June 2024 Job ID: 11991  Department: INFOTEC  Organization Unit: TMS  Location: Geneva Contract type: Fixed Term  The recruitment process for General Service positions is subject to local recruitment...

  • Front Desk Manager

    vor 5 Monaten


    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Front Desk Manager supervises the Guest Service Agents and Bell Boy team in order to provide personalized service and first contact resolutions to guests’ issues, while running the operation of the Reception - Guest Service desk. KEY ACCOUNTABILITIES • Leading the Front Desk Team, by liaising with Guest Relations Director...


  • Geneva, Schweiz International Labour Organization Vollzeit

    Peuvent participer: Les candidats/tes internes du BIT, en accord avec les paragraphes 31 et 32 de l'annexe I du Statut du personnel. Les candidats/tes ayant plus de cinq années de services continu au sein de l'organisation sont également éligibles, et sont encouragé(e)s à postuler. Une attention particulière leur sera apportée au moment de...


  • Geneva, Schweiz World Economic Forum Vollzeit

    The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world. The Forum’s ‘Business Strategy and Partner Services’ is a central strategy and operations unit that...

  • IT Desk Support Level 2

    vor 2 Monaten


    Geneva, Schweiz FINDERS SA Vollzeit

    IT Desk Support Level 2Client:A leading, privately-owned investment management company, among the oldest and largest in the world, managing over a trillion dollars in assets. The Swiss office has approximately 100 employees and boasts a stellar reputation, having been awarded "Great Place to Work". The company offers an international and dynamic working...

  • Desk Head ITALY

    vor 5 Monaten


    Geneva, Schweiz ALBEDIS Vollzeit

    INTRODUCTION: FOR OUR CLIENT, A RENOWNED SWISS PRIVATE BANK, WE ARE LOOKING FOR ADESK HEAD - ITALYPOSITION BASED IN GENEVA OR ZURICH, TEAM WELCOMEDASSIGNMENT DESCRIPTION: Lead a team of Relationship Managers covering the Italian market in SwitzerlandBring strong ability to network, build and maintain business relationships within the Wealth Management...


  • Geneva, Schweiz International Labour Organization Vollzeit

    Grade: P5  Vacancy no.:  CALL/P/2024/20 Publication date: 31 May 2024 Application deadline (midnight Geneva time): 1 July 2024 Job ID: 12008  Department: ACT/EMP  Organization Unit: ACT/EMP  Location: Geneva Contract type: Fixed Term  The ILO is issuing a call for expression of interest for the above position. The selection...


  • Geneva, Schweiz World Economic Forum Vollzeit

    The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business, and other social leaders to shape global, regional, and industry agendas. Why we are recruiting We are seeking a motivated event technology services specialist to...


  • Geneva, Schweiz Howe Robinson Vollzeit

    Dry Cargo Chartering Job Description Dry Cargo Chartering Broker, Handysize Desk, Geneva Office Background In line with the company’s expansion plans we are looking for an experienced broker on dry cargo chartering for our Geneva office, who has an existing portfolio of dry cargo clients. Duties Service clients’ requirements for Dry...

  • IT Desk Support Level 2

    vor 2 Monaten


    1201 Geneva, Schweiz FINDERS SA Vollzeit

    Client:A leading, privately-owned investment management company, among the oldest and largest in the world, managing over a trillion dollars in assets. The Swiss office has approximately 100 employees and boasts a stellar reputation, having been awarded "Great Place to Work". The company offers an international and dynamic working environment, attracting...

  • HR Operations Specialist

    vor 2 Monaten


    Geneva, Schweiz SonarSource SA Vollzeit

    About SonarSource SASonarSource SA is a leading provider of software development tools and services, dedicated to helping organizations achieve and sustain a Clean Code state.Job Title: HR Operations SpecialistWe are seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all...

  • It Desk Support Level 2

    vor 2 Monaten


    1201 Geneva, Switzerland FINDERS SA Vollzeit

    Client:A leading, privately-owned investment management company, among the oldest and largest in the world, managing over a trillion dollars in assets. The Swiss office has approximately 100 employees and boasts a stellar reputation, having been awarded "Great Place to Work". The company offers an international and dynamic working environment, attracting...


  • Geneva, Schweiz Hays AG Vollzeit

    Senior ServiceNow Developer and Implementation Specialist (m/f/d)Our many years of recruitment experience and specialist knowledge of the recruitment market make us a strong partner to have by your side. We maintain intensive relationships with customers across all industries and so can provide specialists with exciting projects and attractive job...


  • Geneva, Schweiz SonarSource SA Vollzeit

    Job Title: HR Operations SpecialistSonarSource SA is seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all processes related to payroll and HR administration, as well as supporting the development and implementation of our policies and procedures related to global employee...


  • Geneva, Schweiz Skyguide Vollzeit

    Skyguide ist verantwortlich für die Flugsicherung in der Schweiz und im angrenzenden Ausland. Mit rund 1500 Menschen aus über 30 Ländern verfolgen wir eine ambitionierte Innovationsstrategie, basierend auf einer starken Sicherheits- und Lernkultur. Vier Werte geben uns dabei Orientierung: «We team up to succeed», «We drive innovation», «We own what...


  • Geneva, Schweiz SonarSource SA Vollzeit

    Job Title: HR Operations SpecialistSonarSource SA is seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all processes related to payroll and HR administration, as well as supporting the development and implementation of our policies and procedures related to global employee...


  • Geneva, Schweiz SonarSource SA Vollzeit

    Job Title: HR Operations SpecialistSonarSource SA is seeking an experienced HR Operations Specialist to join our team. As a key member of our HR department, you will be responsible for all processes related to payroll and HR administration, as well as supporting the development and implementation of our policies and procedures related to global employee...


  • Geneva, Schweiz International Labour Organization Vollzeit

    Grade: P5  Vacancy no.:  CALL/P/2024/21 Publication date: 5 June 2024 Application deadline (midnight Geneva time): 8 July 2024 Job ID: 12022  Department: ACT/EMP  Organization Unit: ACT/EMP  Location: Geneva Contract type: Fixed Term  The ILO is issuing a call for expression of interest for the above position. The selection...


  • Geneva, Schweiz IMPACT Vollzeit

    We are currently looking for a REACH Assessment Specialist to coordinate REACH Global Programmes CCCM portfolio: Under the supervision of the REACH Public Services, Markets and Infrastructure Unit Manager, the Global CCCM (Camp Coordination and Camp Management) Assessment Specialist is responsible for the development of the organization’s CCCM...