Service Desk Specialist
Vor 7 Tagen
Responsabilités principales :
- Assurer la réception, la prise en charge et le suivi des incidents et demandes via différents canaux (téléphone, e-mail, outils de ticketing).
- Diagnostiquer et résoudre les problèmes techniques de base liés aux systèmes informatiques, aux réseaux et aux logiciels.
- Escalader les incidents complexes aux équipes techniques appropriées si nécessaire.
- Documenter toutes les interventions et résolutions dans la base de données de l’entreprise.
- Assurer un suivi constant de la qualité du service rendu, avec un haut niveau de satisfaction des utilisateurs.
- Travailler en étroite collaboration avec les autres équipes IT pour garantir une résolution rapide et efficace des problèmes.
Profil recherché :
- Diplôme en informatique ou expérience équivalente (profil junior accepté).
- Excellente maîtrise de l'anglais (écrit et oral) : vous interagerez régulièrement avec des utilisateurs anglophones.
- Compétences de base en support informatique (Windows, MacOS, logiciels bureautiques, outils de ticketing).
- Excellentes compétences en communication, avec une approche orientée vers le client.
- Capacité à travailler sous pression et à gérer plusieurs tâches simultanément.
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