Technical Customer Support Engineer for GOV Aircraft

Vor 4 Tagen

Lucerne, Schweiz Pilatus Aircraft Ltd Vollzeit

Technical Customer Support Engineer for GOV Aircraft (a)

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

CUSTOMER SUPPORT / SALES & MARKETING CUSTOMER TECHNICAL SUPPORT

Your place of work: Stans, Switzerland

Your Tasks

Serve as the primary technical point of contact for GOV customers analysing and interpreting complex issues and resolve technical issues related to aircraft systems, structures and trainer aircraft operationsCoordinate on-site support with Pilatus customers and maintenance organizations to address in-service problems related to aircraft systems, structures and operationsInvestigate reported failures and problems in aircraft systems and structures, offering timely resolutions to ensure optimal performance and safetySupport systems testing, including software and hardware integrationCollaborate with internal stakeholders, customers and maintenance organizations for continuous improvement in aircraft systems, structural and operations supportPrepare, review and update technical documentation, including memos, reports and maintenance procedure instructions

With this you convince us

Bachelor's degree in aeronautical engineering, mechanical engineering or a related fieldMinimum of 3 years of experience in technical customer support roles within the aviation industryProven experience in troubleshooting complex systems, structural issues and operational challenges within an aircraft OEM environmentFluency in spoken and written English as well as willingness to travel internationallyExcellent customer service and interpersonal skills, facilitating effective communication with customers, maintenance organizations and internal stakeholdersStrong project management and task prioritization skills, capable of managing multiple projects and tasks simultaneously with minimal supervision

What we offer

A committed, international team and unique projects Flexible working hours and individual pension solutions Support for training and opportunities for personal and professional development Discounted meals in our staff restaurant and various discounts for employees Team events at which we celebrate our successes together 

Become part of the Pilatus family

We want to address everyone with our job ad's and are committed to diversity in our company –

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