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IT Workplace Services Professional

vor 3 Monaten

RischRotkreuz, Schweiz FLEXSIS Vollzeit
EINFÜHRUNG:
As a preferred supplier for Roche Rotkreuz, we are looking for a motivated individual as IT Workplace Services Professional with a 12 months contract (possibility to extend). The start date is within 3 months or asap. Home. Onsite work is required. The gross target annual salary will be around 96'000 CHF, depending on experience.AUFGABENBESCHREIBUNG:
  • Acting as a digital enabler for our business colleagues & functions
  • You drive employee productivity through consultancy, provide intimacy and site proximity
  • at the sites, and ensure a personalized Roche employee experience.
  • You leverage available data (e.g.: Nexthink, SNOW) for proactive support
  • You support and manage the Incident/ Request management processes to ensure
  • Service Level Agreements are met and drive continuous improvement through trend
  • analysis.
  • You manage IT hardware lifecycle management & deskside support processes/managed
  • services for the site
  • You provide support & guidance for onsite services (e.g. events and meetings) by
  • leveraging from internal and external providers. Drive the user experience and promote
  • best practices
  • You drive and enable standard workplace infrastructure, global/local projects, and
  • deployments in collaboration with product teams.
  • You proactively address and follow through on process-improvement ideas
  • You support local audit, inspection and certification requirements
  • You support local Business Continuity and IT Disaster Recovery planning activities
ERFORDERLICHES PROFIL:
  • Excellent working knowledge of the ITIL v3 processes in an IT service delivery
  • Experience with ticketing systems and troubleshooting hardware, software and mobile devices
  • Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing
  • people together to work towards the same purpose across organizational boundaries
  • Exhibits intellectual curiosity and integrity and has a strong passion for innovation
  • Understanding of Roche-supported operating systems, devices and applications, including the
  • Google Suite of Applications, MS Office, etc.
  • Solid written and oral communication skills in English, German is a plus

Application process

Interested? You can find more information here: