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Business Analyst Lugano

vor 4 Monaten


Manno, Schweiz FORFIRM Vollzeit

FORFIRM is providing solutions to real business challenges for our clients through innovation and deep industry understanding. We pride ourselves on being a knowledge-based company, with no barriers or pre-built solutions – we listen to our clients and solve their unique problems.


At FORFIRM, we are creating a culture where each person can define their own role parameters and speak their mind without any hesitation. We are a true meritocracy, where individual results define each person’s career path.


We are looking for experienced and motivated Business Analyst - Credit Card to join our lively international team and work on projects for Europe's leading brands


Job Responsibilities:


  • Support the company and the individual business units in design business processes
  • Targets in concrete initiatives and solutions related to bank and credit card and especially in conjunction with the application LCS.
  • Contributes his/her in-depth knowledge to challenging and innovative projects.
  • Work as a link between different business and specialist areas within the Group and external IT service providers.
  • Focus on the implementation of the topics assigned to him/her in terms of scope, solution design, requirements specification and testing.
  • Ensures end-to-end sustainable solution design within the projects and in alignment with the group's business and IT strategy.
  • Makes an active contribution to the further successful development of the company.


What we are looking for: 


Business analyst & technical requirements 


  • process analysis and automation experience in complex corporations.
  • Identification, analysis and specification of business requirements (based on business processes, among others) in collaboration with different stakeholders.
  • Develop and assess conceptual solution variants taking into account economic efficiency, quality, risks and strategic requirements.
  • Solution design of holistic solutions in cooperation with the technical specialists.
  • Supporting the process owners in the analysis and (further) development of business processes within the framework of membership in the process teams.
  • Creation of delivery objects of business analysis and requirement engineering, such as context and process diagrams and use cases. (Sequence and class diagrams tbd).
  • Monitoring and controlling the implementation of the IT technical solutions including participation in release and test management.
  • Along the project phases, create the documents, such as business requirement specifications, IT specifications based on the delivery objects.
  • Target group-oriented preparation and moderation/conduction of workshops and presentations.


Ownership and Leadership abilities.


  • Subject and methodical leadership in projects with inter-division staff, taking into account the content, quality and risks, among other things.
  • Leadership and control of the assigned tasks including the associated internal employees and external service providers within the framework of the respective project.
  • Supporting the project manager in the successful implementation of the projects in terms of scope / time / budget.
  • Active stakeholder and interface management, both within the company and the group.
  • Periodic and target group-oriented reporting


Note: Technical requirements contributes 70% and leadership skills contributes 30% for selection


What We Offer :

  • Opportunity to work on international multi-disciplinary projects for leading brands from day one.
  • Highly meritocratic environment – points-based bonus and promotion system.
  • A focus on knowledge building with regular internal and external training opportunities.
  • Opportunities to travel and work abroad.
  • Supportive and Dynamic team.


FORFIRM is an equal opportunities employer that values diversity within the company. Qualified applicants will receive consideration for employment without discrimination about race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.