Customer Services Specialist, Wetlab Lead

vor 4 Wochen

Rolle, Schweiz SOPHiA GENETICS Vollzeit

We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for a Customer Services Specialist, Wetlab Lead, to join our team in Rolle. 

As our Customer Services Specialist, Wetlab Lead you will be responsible for managing customer cases, guiding customers to success with the workflows, analyzing client data, and creating /updating support documentation. You will work closely with the bioinformatics services, wet lab teams and level 3 IT resources to train and share knowledge to improve the resolution rate and time of client support cases. 

The value you add: 

Assist customers with troubleshooting and resolving issues related to NGS workflows, including sample preparation, library construction, sequencing, and initial data interpretation.  Proactively follow up with customers to ensure they are achieving success with our products.  First point of contact for supply chain related issues  Identify, investigate, troubleshoot client issues remotely or onsite if needed Acts as a consultant to advise on best practices in using NGS.  Provide on demand short client trainings to facilitate the use of SOPHiA platform, when applicable Identify similar client issues and request and participate in Root Cause Analysis (RCA) as needed Search knowledge base for known solutions and create documentation for solutions that are not documented Help build business cases for new PS offerings, when applicable  Resolve customer issues by diagnosing problems, offering solutions, and providing follow-up to ensure customer satisfaction. Participate in cross-functional team meetings to ensure alignment on customer needs and product developments. 

Requirements

The experience you bring: 

Advanced degree in life sciences, computer sciences or related field 4+ years' experience hands on in the lab with NGS technology  Experience in a client facing Support role, ideally focused on NGS  Automation experience would be a plus  Must be fluent in English Familiarity with bioinformatics tools and genomic data analysis is a plus. 

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth.

A flexible, friendly and international working environment with a collaborative atmosphere An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness. A fast-growing company with plenty of opportunity for personal growth and development A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning

The Process

Apply now with your CV and any supporting information. All resumes MUST be in English for a successful review.

  • Customer Services Specialist, Wetlab Lead

    vor 1 Woche

    Rolle VD, Waadt, Schweiz SOPHiA GENETICS Vollzeit

    We strongly believe in approaching healthcare decisions in a more intelligent, data-driven manner. SOPHiA GENETICS (NASDAQ: SOPH) merges genomics, radiomics, clinical, and other data types using our exclusive SOPHiA DDM platform to aid healthcare providers and patients worldwide in the battle against cancer and rare hereditary diseases. Currently, we're on...

  • [eqp] Customer Service Team Lead

    vor 3 Wochen

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • Customer Service Team Lead

    vor 1 Woche

    Rolle VD, Waadt, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and goToday, Equip is...

  • [eqp] Customer Success Team Lead

    vor 2 Wochen

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • [eqp] Customer Service Coordinator

    vor 2 Wochen

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • [EQP] Customer Service Coordinator

    vor 1 Monat

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go!Today, Equip is...

  • [EQP] Customer Service Coordinator

    vor 4 Wochen

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go!Today, Equip is...

  • Customer Service Coordinator

    vor 1 Woche

    Rolle VD, Waadt, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and goToday, Equip is...

  • [eqp] Customer Service Coordinator

    vor 3 Wochen

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • [EQP] Customer Service Coordinator

    vor 2 Monaten

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • [EQP] Customer Service Coordinator

    vor 2 Monaten

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • [EQP] Customer Service Coordinator

    vor 4 Wochen

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • [EQP] Customer Service Coordinator

    vor 4 Wochen

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • [eqp] Customer Service Intern

    vor 2 Wochen

    Rolle, Schweiz Nidecker Group Vollzeit

    Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go! Today, Equip is...

  • Quality Specialist

    vor 1 Monat

    Rolle, Schweiz SOPHiA GENETICS Vollzeit

    Do you want to be part of a company that is revolutionizing healthcare through data-driven medicine? SOPHiA GENETICS, a global leader in data-driven medicine, is seeking a talented Quality Specialist to join our team.Why us:We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform enables that. You will have...

  • Quality Specialist

    vor 4 Wochen

    Rolle, Schweiz SOPHiA GENETICS Vollzeit

    Do you want to be part of a company that is revolutionizing healthcare through data-driven medicine? SOPHiA GENETICS, a global leader in data-driven medicine, is seeking a talented Quality Specialist to join our team.Why us:We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform enables that. You will have...

  • Quality Specialist

    vor 3 Wochen

    Rolle, Schweiz SOPHiA GENETICS Vollzeit

    Do you want to be part of a company that is revolutionizing healthcare through data-driven medicine? SOPHiA GENETICS, a global leader in data-driven medicine, is seeking a talented Quality Specialist to join our team.Why us:We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform enables that. You will have...

  • Manager of IT Support Services

    vor 1 Monat

    Rolle, Schweiz SOPHiA GENETICS Vollzeit

    We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To...

  • Manager of IT Support Services

    vor 4 Wochen

    Rolle, Schweiz SOPHiA GENETICS Vollzeit

    We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To...

  • Quality Specialist

    vor 1 Woche

    Rolle VD, Waadt, Schweiz SOPHiA GENETICS Vollzeit

    Do you want to be part of a company that is transforming healthcare through data-driven medicine? SOPHiA GENETICS, a global leader in data-driven medicine, is looking for a talented Quality Specialist to join our team.Why consider us:We believe in a smarter, data-driven approach to healthcare decision-making, and our AI SaaS Platform enables just that. You...