[EQP] Customer Service Coordinator
Vor 7 Tagen
Founded in 2021 with Nidecker Group, Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport, anytime, anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve, grab and go
Today, Equip is based in Rolle - Switzerland – on the French-Swiss Riviera, close to the Lake Leman and the Alps. The team currently manages partnerships and stations in 40 locations around Switzerland, France, Italy and Spain. For more information, visit our website:
Role opened: January 19, 2024
Tentative start date: Immediately
TasksAt EQUIP, we are excited to announce the opportunity for a skilled and enthusiastic individual to join our team as a Customer Service Coordinator. This new, pivotal role focuses on leading, managing, and enhancing the customer service experience at our organization.
- Support the Head of Field Operations in building, leading and managing a team of customer service representatives, ensuring high-quality service delivery.
- Support the Head of Field Operations to manage shifts and schedules, even on weekends, to ensure the continuity of our services.
- Conceptualise and support the implementation strategies for effective customer service, including training programs for team members.
- Monitor team performance, providing regular feedback and coaching to enhance service quality.
- Analyse customer feedback and service metrics to identify areas for improvement and implement changes.
- Collaborate with other departments to ensure a cohesive customer service experience across all touchpoints.
- Handle complex customer queries and complaints, ensuring timely and satisfactory resolution.
- Contribute to the development of customer service policies and procedures.
- In partnership with HR and the Head of Field Operations, support on onboarding topics of new team members.
- Stay informed about industry best practices and integrate new ideas to enhance customer service.
- Fluent English and French, proficient German is a plus.
- Proven experience in customer service management and strategic change.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills.
- Ability to analyse data and make informed decisions.
- A customer-centric mindset with a commitment to delivering exceptional service.
- Experience in conflict resolution and handling customer complaints.
- Familiarity with customer service software and CRM tools.
- Bachelor’s degree in business administration, communications, or related field preferred.
-
[NDK] Sales Operations Coordinator
Vor 7 Tagen
Rolle, Schweiz Nidecker Group VollzeitDue to the continuing growth, Nidecker Group is looking for a Sales Operations Coordinator to join our Sales team at our headquarters. Nidecker Group is located in Rolle - Switzerland – on the French-Swiss Riviera, close to the Lake Geneva and the Alps. The Group manages some of the best snowboarding brands in the world, such as Nidecker, Jones and Yes,...
-
[NDK] Sales Operations Coordinator
Vor 7 Tagen
Rolle, Schweiz Nidecker Group VollzeitDue to the continuing growth, Nidecker Group is looking for a Sales Operations Coordinator to join our Sales team at our headquarters. Nidecker Group is located in Rolle - Switzerland – on the French-Swiss Riviera, close to the Lake Geneva and the Alps. The Group manages some of the best snowboarding brands in the world, such as Nidecker, Jones and Yes,...
-
Cleaning Service. Job in Rolle German Careers
Gefunden in: beBee S CH - vor 4 Wochen
Rolle, Schweiz Batmaid - CH VollzeitBatmaid is the leading cleaning company for private individuals in Switzerland with over 55,000 customers. We are constantly looking for experienced and reliable employees for a part-time contract. At Batmaid you will be hired on a permanent contract and can choose the locations and times of your work (minimum 3 half days). Tasks : Home cleaning (office...
-
Global Director Growth Solutions
Gefunden in: Talent CH C2 - Vor 6 Tagen
Rolle, Schweiz ADM VollzeitJob Description Unlock your potential with ADM. ADM is a leader in global nutrition who unlocks the power of nature to envision, create and combine ingredients and flavors for food and beverages, supplements, animal feed, and more. We believe food is fundamental, and that we, as a global leader in nutrition, can make a lasting impact on the world....