Guest Feedback Manager

JOB PURPOSE As top leader of the Guest Relations Department, the Guest Relations Director ensures that the Guest Relation Team composed of customer service skilled professionals is providing guests with exceptional customer service while guarantying that guest related issues are promptly solved. The Guest Relations Director guarantees a smooth...

JOB PURPOSE The Front Desk Manager supervises the Guest Service Agents and Bell Boy team in order to provide personalized service and first contact resolutions to guests’ issues, while running the operation of the Reception - Guest Service desk. KEY ACCOUNTABILITIES • Leading the Front Desk Team, by liaising with Guest Relations Director...

JOB PURPOSE The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner. KEY ACCOUNTABILITIES • Provides information and general assistance to guests; • Answers phone calls and requests from...

JOB PURPOSE In line with MSC Cruises policies and procedures and under the supervision of the SPA manager, the Assistant SPA Manager is responsible for helping ensure the smooth running of the SPA and Gym by supporting the SPA Manager with all aspects of the SPA operation and providing assistance to the On-board SPA Team to maximise SPA revenue and...

IHG, About us At Crowne Plaza® Hotels & Resorts , we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Crowne Plaza Geneva is always looking for people who consistently excel in their role and are committed to...

Night Manager Apply now Position: Night Manager (Full time #538905) Property / Office: Mandarin Oriental, Geneva Location: Geneva, Switzerland MANDARIN ORIENTAL HOTEL GROUP Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around...

Hotel Manager (f/m/d) MEININGER Hotel Genève Centre Charmilles Full-time Do you see yourself as a supportive & caring leader with an aptitude for fun? Get ready for your new adventure and apply to MEININGER Hotel Genève Centre Charmilles. MEININGER Hotels. Redefining hybrid hospitality. Where the comforts of a hotel meet the special...

JOB PURPOSE Do you have experience Managing Bar Venues with more than 1000 people?!? If you worked in a fast pace environment with a big crows than we are looking for you! The Assistant Bar Manager leads a multicultural team and oversees the shipboard beverage operations for all bars/lounges, outlets and crew bar areas in order to achieve the best...

JOB PURPOSE As the Brand Performance Director at MSC Cruises, you will play a pivotal role in shaping the overall guest experience across our fleet. You will be responsible for overseeing the conception, development, and execution of on-board products, and you will ensure that our cruises not only meet but exceed guest expectations. This role requires...

JOB PURPOSE In line with MSC Cruises policies and procedures and under the supervision of the Onboard Revenue Director, the SPA Manager is responsible for the operation and performance of the SPA, Gym and facilities as well as managing and motivating the Onboard SPA Team to maximise SPA revenue and achieve the highest levels of guest satisfaction. ...

JOB PURPOSE The Experience Development & Delivery Manager will lead in the operationalization & implementation of all new concepts, experiences, activities, and dedicated spaces in the MSC newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs and define what is next in...

JOB PURPOSE The Experience Development & Delivery Senior Manager will lead in the operationalisation & implementation of all new concepts, experiences, activities, and dedicated spaces in the MSC newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs and define what is...

JOB PURPOSE Whilst managing, supporting, coaching and motivating the Photography Team, the Photo Services Manager oversees the entire on-board photography operations, internet operations and wristband sales, proposes and implements strategies to achieve and exceed the revenue target established by HQ in order to meet company expectations. KEY...

JOB PURPOSEWhilst managing, supporting, coaching and motivating the Photography Team, the Photo Services Manager oversees the entire on-board photography operations, internet operations and wristband sales, proposes and implements strategies to achieve and exceed the revenue target established by HQ in order to meet company expectations. ...

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover...

JOB PURPOSE The Product Innovation Manager is responsible for hypothesizing, researching, sizing, testing and analyzing data & customer behavior to identify short and long-term opportunities for the MSC Cruises brand. This role will use analysis to guide strategy by understanding gaps, performance and insights to create a portfolio of concepts that...

JOB PURPOSE In line with the department policies and company sales targets, the Shore Excursion Manager is responsible to generate the highest possible revenue from the sales of shore excursions in every port of call, while delivering optimum customer service. KEY ACCOUNTABILITIES • Drives the shore excursions team in the delivery of high...

JOB PURPOSE The Brand Performance Director is the ultimate responsible of the entire guest experience on-board of the assigned MSC Cruises Ships. In line with standards set at a corporate level and our guest’s expectations, leads the definition of the on-board product, and monitors its implementation to deliver an on-board cruise experience that...

JOB PURPOSE The Shore Excursions Operations Senior Manager is responsible for supervising MSC product development process and operations. Among his/her tasks, the Shore Excursions Operations Senior Manager oversees strategic planning and bidding for the appointment of tour operators, operational delivery quality in the ports of call, ensuring that...

Entreprise :Épanouissez-vous dans votre carrière!Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.Depuis,...