Junior CS Representative

Vor 3 Wochen
Plan les Ouates Switzerland, 00 Spineart Vollzeit
The Junior Customer Service Representative is responsible for the accurate and timely processing of customer orders and providing basic order-related support to customers. The role ensures data accuracy, follows established procedures, and collaborates with internal teams to support smooth order fulfillment.

Key Responsibilities
- Process customer orders in the ERP system accurately and within agreed timelines.
- Validate order details, pricing, product codes, and delivery information.
- Send order confirmations and maintain order records.
- Respond to routine customer inquiries regarding order status, deliveries, and product availability.
- Monitor open orders and follow up on backorders or delivery issues.
- Escalate complex issues or customer complaints to senior team members.
- Maintain compliance with company policies, quality standards, and SOPs. Qualifications
- High school diploma or equivalent.
- 0-2 years of experience in Customer Service, Administration, or Order Processing.
- Proficiency with Microsoft Office D365 and ESKER experience is a plus.
- Good communication skills and attention to detail.
- Fluent in FR, EN Core Competencies
- Customer Focus
- Attention to Detail
- Organization & Planning
- Teamwork
- Learning Agility You are interested by this short time mission ?
- Immediate availability requested.
- Location close to Geneva is a must.

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