Senior Administration Specialist 100%
Vor 3 Wochen
Luzern, Schweiz
Bucherer
Vollzeit
Kostenlos per E-Mail oder Google
Speichern Sie diesen Job und halten Sie Ihre Suche organisiert
Erstellen Sie ein kostenloses Konto, um Jobs zu speichern, Benachrichtigungen zu erstellen und von Ihrem Dashboard aus zu diesem Eintrag zurückzukehren.
Kostenlos per E-Mail oder Google
Your role with us
Responsible for the administrative management of the Watch Service, with a focus on the Swiss market
Coordination and monitoring of internal and external repair schedules
Maintenance and assurance of high-quality customer, product, and order data within the repair management system
Ensuring, optimizing, and continuously developing existing processes
Acting as the escalation point for complex customer inquiries and concerns
Managing and monitoring service orders throughout the entire repair process
Further developing quality standards to ensure an excellent Watch Service customer journey
Contributing to the development and enhancement of Power BI reporting and the analysis of relevant KPIs
Participating in and taking partial responsibility for global projects
Deputizing for the Global Head of Watch Service Administration in administrative and coordination-related matters
What you bring to the role
Commercial apprenticeship or retail-specific vocational qualification (EFZ) supplemented by further education in business administration or project management (e.g., Federal Diploma of Higher Education, HF Diploma, or equivalent qualification)
Several years of professional experience in a demanding administrative role, ideally within the luxury goods industry
Experience in supporting, coordinating, or taking partial responsibility for projects
Strong ERP system knowledge, preferably Microsoft Dynamics 365 Finance & Operations; Power BI knowledge is an advantage
Excellent written and spoken German and English skills (C1 level); French and additional languages are considered an asset
Strong analytical skills with the ability to think holistically and identify interconnected relationships
High level of resilience, ability to work under pressure, and confidence in decision-making, including in deputy and escalation situations
Independent, customer-oriented, and assertive personality with a strong entrepreneurial mindset and proactive approach to work