Senior Administration Specialist 100%

Vor 3 Wochen

Luzern, Schweiz Bucherer Vollzeit
  Your role with us    Responsible for the administrative management of the Watch Service, with a focus on the Swiss market Coordination and monitoring of internal and external repair schedules Maintenance and assurance of high-quality customer, product, and order data within the repair management system Ensuring, optimizing, and continuously developing existing processes Acting as the escalation point for complex customer inquiries and concerns Managing and monitoring service orders throughout the entire repair process Further developing quality standards to ensure an excellent Watch Service customer journey Contributing to the development and enhancement of Power BI reporting and the analysis of relevant KPIs Participating in and taking partial responsibility for global projects Deputizing for the Global Head of Watch Service Administration in administrative and coordination-related matters   What you bring to the role   Commercial apprenticeship or retail-specific vocational qualification (EFZ) supplemented by further education in business administration or project management (e.g., Federal Diploma of Higher Education, HF Diploma, or equivalent qualification) Several years of professional experience in a demanding administrative role, ideally within the luxury goods industry Experience in supporting, coordinating, or taking partial responsibility for projects Strong ERP system knowledge, preferably Microsoft Dynamics 365 Finance & Operations; Power BI knowledge is an advantage Excellent written and spoken German and English skills (C1 level); French and additional languages are considered an asset Strong analytical skills with the ability to think holistically and identify interconnected relationships High level of resilience, ability to work under pressure, and confidence in decision-making, including in deputy and escalation situations Independent, customer-oriented, and assertive personality with a strong entrepreneurial mindset and proactive approach to work