Microsoft System Engineer

Founded in 2019, Ekkiden is an international consulting group fostering an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability sectors. We work with major accounts and SMEs across France, Switzerland, Spain, and Germany.The role:We are looking for an experienced consultant to join a Level 2 IT support team (4 people) as part of a mission based in Zurich. This is a hands-on, 100% on-site position .The consultant will bring in-depth expertise in Microsoft technologies , workstation management , VMware/Omnissa VDI infrastructure , as well as monitoring and performance tools . Particular attention will be given to testing quality , technical documentation , and service performance .They will work closely with the Level 1 support team, assisting with escalations and ensuring the proper functioning of collaboration tools such as Outlook, Microsoft Exchange, and Teams .Responsibilities:Infrastructure & Workstation ManagementHandle incidents and requests escalated to Level 2.Assist and coordinate Level 1 support for issues related to Outlook, Exchange, Teams, and other Microsoft services.Administer and support the Omnissa platform (formerly VMware EUC: Horizon, Workspace ONE, UEM) for VDI/DaaS and endpoint environments .Manage and optimize the Microsoft stack (Windows 10/11, Intune/SCCM, Entra ID, Teams).Ensure the stability, compliance, and security of workstations and mobile devices.Monitoring, Performance & OptimizationAdminister on-premise monitoring tools for infrastructure health and capacity.Implement and operate user experience monitoring tools (ControlUp or equivalent).Diagnose and optimize infrastructure paths to improve performance and stability.Deploy automated benchmarks and integrate them into the monitoring layer.Identity, Security & DeploymentConfigure and administer Entra ID (Azure AD) and access policies.Administer Microsoft Teams to ensure secure and reliable collaboration.Define and execute application, OS, and patch deployment strategies .Apply security and compliance best practices on endpoints.Automation, Testing & DevOpsDevelop and maintain PowerShell scripts for automation and optimization.Contribute to CI/CD pipelines using GitHub for infrastructure automation.Knowledge of Terraform (or equivalent IaC tool) is a plus.Apply testing and validation practices to ensure deployment quality.Service Management & DocumentationUse ServiceDesk+ (ITSM) for incident, change, and problem management.Participate in cmdm/MDM administration for endpoint and mobile security.Write clear documentation: runbooks, technical guides, and procedures for L1/L2 teams.Ensure knowledge sharing and effective communication between teams.What we're looking for:Technical SkillsStrong expertise in Microsoft technologies and endpoint management (Intune/SCCM, Windows, Teams, Entra ID, Exchange, Outlook).Hands-on experience with the VMware/Omnissa EUC suite (Horizon, Workspace ONE, UEM).Solid experience in monitoring, troubleshooting, and performance optimization (ControlUp or equivalent).Ability to deploy and integrate performance benchmarks into monitoring workflows.Excellent command of PowerShell for automation and optimization.Good knowledge of CI/CD environments and GitHub; Terraform is a plus.Familiarity with ITSM tools (ServiceDesk+) and MDM/cmdm solutions.Professional ExperienceMinimum 15 years of experience .Proven experience in L2 infrastructure support within on-premise environments.Experience in banking, insurance, or legal sectors is a major advantage.Knowledge of high-security and compliance-constrained environments.LanguagesEnglish : Minimum C1 (professional proficiency).German or French : A strong asset.