Senior Manager Ticket Operations

Who We Are:IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.This posting is for a future contract role with the potential for full time.The Role and What You'll Do: 160over90 is looking for a sharp, strategic Senior Ticket Operations lead to oversee premium ticketing for the world's most iconic events — including Super Bowl and FIFA World Cup VIP Hospitality programs. This role goes beyond fan ticketing — it's about delivering seamless, high-touch experiences for partners, sponsors, and high-value guests. You'll own the full lifecycle of ticket operations, from upfront planning and premium inventory builds to day-of execution and post-event reporting, all while working closely with internal teams, global partners, and high-profile stakeholderServe as the primary point of contact for all VIP and hospitality ticketing workstream — keeping clients informed on timelines, formats, delivery, and accessLead strategy for scaling, inventory allocation, tiered pricing, and financial settlement of premium ticket assetsManage end-to-end operations for VIP ticketing — from initial planning to post-event reconciliation and reportingLead event builds in collaboration with promoters, ticketing providers, and third-party partners — focusing on premium inventory configuration, bundled hospitality experiences, and integrated access strategies tailored for VIP guestsOversee programming and updates within the primary ticketing platform, ensuring accurate and timely data across hospitality offeringsAlign ticketing strategy with overarching client package goalsBuild and maintain strong relationships with global partners — including FIFA, the NFL, and hospitality providersOptimize backend tools and systems to support high-level service, detailed reporting, and operational efficiencyBe the go-to for any ticket-related sales, service, or tech concerns tied to premium client experiencesLead real-time decision-making and troubleshooting when VIP access or ticketing issues ariseProvide concierge-level support to key partners and clients, ensuring a white-glove experience at every touchpointCoordinate rapid response to any on-site ticketing issues during event days, particularly those impacting VIP flowsWork cross-functionally with internal teams — finance, legal, guest services, analytics — to ensure premium ticketing runs flawlesslyOversee access control strategy and communication around credentials, hardware, and secure entry for high-profile guests — including planning timelines, system testing, and on-site implementation to ensure smooth, secure operationCommunicate effectively with stakeholders on all access control hardware and software mattersYou Have These:7–10 years of experience in ticket operations, live events, or hospitality programs, with at least 3–5 years focused on premium/VIP ticketingProven track record of managing ticketing for large-scale, high-profile events (experience with international or global events is a plus)Deep understanding of ticketing platforms and inventory systems (e.g., Ticketmaster, Secutix, TicketManager, or similar)Strong knowledge of pricing strategy, ticket scaling, financial reconciliation, and access control systemsExceptional client service skills, especially in high-pressure, high-stakes environmentsExcellent communication and organizational skills; confident interfacing with C-level clients, rights holders, and global partnersAble to lead cross-functional teams and coordinate with legal, finance, and tech stakeholdersComfortable making real-time decisions and troubleshooting under tight deadlines, particularly on event daysHighly proficient in Excel and ticketing-related reporting tools; familiarity with CRM platforms a plusBilingual or multilingual is a plusAbility to work non-traditional hours, including nights, weekends, and holidays during event periodsHow we work:WME Group is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.Hiring Rate Minimum: $0 annually (minimum will not fall below the applicable state/local minimum salary thresholds)Hiring Rate Maximum:$0 annually