Logistics and Customer Service Coordinator- Vitamin Well Switzerland

At Vitamin Well Group, we provide great-tasting drinks, snacks, and protein products. Our brands Vitamin Well, NOCCO, and Barebells are available across most of Europe, North America, the MENA region, and parts of Asia Pacific. With a revenue of 650 million euros, we operate in over 40 markets, with headquarters in Stockholm and offices in fourteen countries around the world. Vitamin Well Group is growing in Switzerland, and to support this expansion we are looking for a Logistics and Customer Service Coordinator. We are a fast-paced, high-growth company where structure, precision, and proactive problem-solving are valued. You will join our Swiss organisation and be based locally, reporting directly to the Managing Director.About the roleThis is a hands-on operational role where you will play a key part in delivering excellent service across our Swiss business. Working closely with Sales, Logistics, and Finance, you will manage customer orders across both B2B and D2C channels, ensuring smooth execution and consistently high service levels.You will be part of the Operations team for the Swiss market, working alongside your colleague to secure all daily order handling, logistics coordination, and customer service processes. Each of you will hold defined areas of responsibility, while maintaining full cross-coverage to ensure continuity and flexibility.You will also collaborate regularly with the Global Operations team at our Swedish HQ to align on best practices, share insights, and support consistent processes across markets.In short, your responsibilities will be to:Order management: Process and manage orders from receipt to delivery, ensure correct pricing, issue invoices, maintain stock reconciliation, and secure on-time delivery.Customer service: Handle customer and consumer inquiries, resolve issues promptly, manage complaints, and secure high satisfaction levels.Logistics coordination: Collaborate with 3PL providers, transport partners, and Sales to optimise order fulfilment and daily execution.Inventory management: Monitor and maintain accurate stock levels, preventing stockouts or surpluses.Process and system alignment: Work closely with HQ to align on best practices, coordinate improvements, and support accurate reporting.Operational collaboration: Contribute to a strong two-person Operations function by sharing knowledge, coordinating daily priorities, and ensuring continuity across responsibilities.Continuous improvement: Identify opportunities to improve processes, reporting, and collaboration with both Swiss and international teams.What you can expectA central role in ensuring excellent customer service and smooth operational logistics in a growing market. Support and knowledge sharing from our Swedish HQ, ensuring consistency across markets. A dynamic and entrepreneurial environment where decisions are made quickly and execution matters. Collaboration with international colleagues and the opportunity to contribute to strong, well-recognised brands.Who you areYou bring both an eye for detail and a structured, solution-oriented mindset. You enjoy creating clarity, solving problems, and working closely with others to ensure that daily operations run efficiently. With a mix of customer focus and analytical ability, you are motivated by driving both daily excellence and continuous improvement.Essential skills to succeed1–2 years of experience in customer service, order management, logistics, or a similar operational role Hands-on experience working with ERP systems and order management tools Strong attention to detail and a reliable, structured approach Analytical ability and confidence in working with digital tools and systems Ability to perform at a high pace while maintaining accuracy Excellent communication skills and a proactive, solution-oriented mindset Fluency in German and English, French is a plusWelcome with your application at the latest January 14th 2026. We will review applications on an ongoing basis and the position may be filled before the last application day. We appreciate LinkedIn, but to get a full picture of your experience, we ask you to also include a CV.Life at Vitamin Well Group Our growing family is made up of over 600 employees, representing a variety of cultures, experiences and diverse backgrounds. This diversity is a great asset as we continue our expansion and evolve our portfolio. At the same time, Vitamin Well is still very much a Swedish company, promoting Swedish values when it comes to both business and people. We treat each other in a fair and equal way, and we respect one another based on our qualities. As we expand Vitamin Well Group's business, we are also committed to minimizing our environmental impact and continuously strive to lower emissions from for example production, logistics, and packaging.Working at Vitamin Well, we provide a dynamic environment defined by ambition, dedication, and an entrepreneurial spirit. In our action-oriented culture, the ability to make swift decisions is paramount in bringing ideas to fruition. We are committed to fostering an atmosphere where every individual's unique strengths contribute to our collective success. As a health and exercise-oriented company, we inspire an active lifestyle by partnering with top-performing athletes, but we also promote and support exercise among our employees. As part of the recruitment process, we may ask you to conduct a personality test as well as a test that measures logical ability. The purpose of the tests is to evaluate candidates as objective as possible and identify the best possible match for the role. The tests are based on solid research and are taken through our partner Alva Labs.