Entry Positon In Administrative Support For Kam, Customer Service And Office Man

Vor 7 Tagen

Zug, Schweiz Gi Life Sciences Zürich Vollzeit

Our client, a global leader in the healthcare industry, specializes in delivering high-quality products and services to customers worldwide. With a commitment to innovation and customer satisfaction, our client continues to grow and offer exceptional solutions to pharmacies, drugstores, and field forces. We are currently seeking a Customer Service and Administrative Support to join their team in Zug.Entry position inAdministrative Support for KAM, Customer Service and Office ManagementYour tasks Customer Service Management:o Handle customer inquiries (phone/email) from pharmacies, drugstores, and field forceso Process customer orders and ensure timely delivery in collaboration with logistics.o Manage EDI order systems and resolve delivery issueso Process customer complaints and forward to relevant departmentso Document communications in CRM and SAP systemso Generate credit notes and archive business transactions Key Performance Indicators (KPIs) and Reporting:o Collaborate on customer service KPIs like order availability and on-time deliveryCompliance and Documentation:o Manage GMP-related documentationo Ensure compliance for sample requests from doctorsSpecial Projects and Administrative Support:o Assist with onboarding new hires and administrative tasks like ordering office supplies and business cardso Maintain employee lists and mail distribution listso Support sales communicationso Support invoice managementYour ProfileYou are a student or are looking for a first working experienceWilling to gain experience in customer service, preferably in the healthcare or pharmaceutical industryExcellent organizational skills and attention to detailStrong communication skills in both written and verbal English, German and FrenchAbility to handle multiple tasks and priorities in a fast-paced environmentA proactive approach to problem-solving and process optimizationWhy Join Our Client: This is an exciting opportunity to work for a globally recognized company where you will be part of a dynamic and supportive team. Our client offers a collaborative work environment and the chance to make an impact in a rapidly evolving industry.Your application Please apply online. For more information about the position, feel free to contact your Gi consultant: Marta Castellano, MSc Biochemistry (; ). jidf2cf069a jit0104a jiy26a

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