Technical Payment Consultant

Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.Location: Switzerland (Hybrid: 2 days on-site per week, rest remote)Employment Type: Permanent, Full-timeAbout the RoleWe are seeking an experienced Technical Payment Consultant to join our team in Switzerland. This client-facing role involves working with both existing and new clients, requiring strong technical expertise, payment systems knowledge, and excellent problem-solving skills. You will play a key role in implementing solutions, managing technical configurations, and ensuring smooth operations for our clients.Key ResponsibilitiesImplement and configure FINASTRA software solutions for clients.Manage multiple technical payment service and support requests in a timely manner.Define and implement client application configurations to provision environments.Lead technical investigations of reported issues and provide resolutions or detailed analysis.Collaborate with stakeholders (clients, suppliers, engineers, application managers) in German and English.Enforce corporate standards to minimize operational risks and report progress regularly.Document and hand over technical implementations to the support team post go-live.Record and resolve internal defects and product-related issues with development teams.Required Skills & ExpertiseExperience with payment and AML screening flows, SWIFT services, and ISO 20022 standards5+ years in the financial industry (banks, insurance, or financial institutions).Fluency in German and English (French or Italian is a plus).Good knowledge of Linux and scripting.Ability to provide on-call support for client requests.Working knowledge of client-server architectures and web applications.Working knowledge of databases and SQL.Working knowledge of (S)FTP, (WebSphere) MQ integration, REST API.Working knowledge of system and network setup and technical architectures.Strong problem-solving skills and technical background.Excellent communication and interpersonal skills.Degree in Economics, Finance, Computer Science, or equivalent experience.What We ValueUnderstanding of SaaS and on-premise environments.Positive, pragmatic, and client-focused approach.Ability to work under pressure in a fast-paced environment.Strong organizational skills and ability to manage multiple tasks.What We OfferA challenging and rewarding role in an international, dynamic environment.Opportunity to work on innovative projects with global impact.Hybrid work model: 2 days on-site per week, rest remote.Competitive compensation and benefits.A collaborative team with an entrepreneurial mindset.Ready to join us?If you are passionate about delivering forward-thinking solutions and have the expertise to make an impact, we look forward to your application.We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*· ESG: Benefit from paid time off for volunteering and donation matching.· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.*Specific benefits may vary by location.At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.Be unique, be exceptional, and help us make a difference at Finastra