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vor 12 Stunden

Zurich, Schweiz Julius Baer Vollzeit

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together. As an Engagement & Adoption Strategist, you will play a key role in connecting technology, users, and business value. You'll help design and drive experiences that truly work, ensuring that every tool and platform we deliver resonates with how our front teams operate and what our clients need.Our mandate is expanding beyond our internal tools, going forward, we will also support external platforms, ensuring a seamless and consistent user experience across the full ecosystem, globally.YOUR CHALLENGEBridge the gap between users and development teams: represent the voice of the user across the full lifecycle — from pre-testing and pilot engagement to post-rollout feedback managementManage communication and transparency: provide clear, consistent updates on changes, releases, and impacts to the front and stakeholdersLead user engagement activities across internal and external platforms: plan and conduct user sessions, collect structured feedback, and translate insights into actionable improvementsDrive adoption and awareness: ensure new features and tools are understood, valued, and effectively used across regions and business unitsTrack user insights and strategically communicate outcomes: gather user insights through relevant adoption metrics, and report back on learnings and impact to stakeholders bank wideFoster collaboration across geographies: build strong connections between teams to ensure alignment and shared ownership of user experience outcomesYOUR PROFILEStrong sense of ownership and curiosity to understand why things are built, not just howExperience in digital product environments (experience in banking and tech is preferred)Excellent communication skills in English (German, French, Spanish and/or other languages is a plus)Collaborative mindset, with the ability to navigate between technical and non-technical teamsPassion for user experience, change management, and continuous improvementWe are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site. Is this not quite what you are looking for? Set up a job alert by creating a candidate account here.

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