Customer Success Manager
vor 13 Stunden
Customer Success Manager – SwitzerlandLocation:Zurich / Geneva / Basel, Switzerland (Hybrid or On-site)Department:Customer Success / Account Management / OperationsEmployment Type:Full-timeReports to:Head of Customer Success / Director of OperationsAbout the RoleWe are seeking a proactive and customer-focusedCustomer Success Managerto build strong client relationships, ensure customer satisfaction, and drive product adoption in Switzerland and international markets.As a key part of our customer experience team, you will act as the primary contact for clients — guiding them through onboarding, providing strategic support, and helping them realize maximum value from our solutions. The ideal candidate has exceptional communication skills, a passion for problem-solving, and a data-driven mindset.Key ResponsibilitiesServe as themain point of contactfor assigned customers, ensuring a seamless post-sales experience.Managecustomer onboarding, training, and product adoptionto drive engagement and retention.Build long-term, trusted relationships with key client stakeholders and decision-makers.Analyze customer data and usage trends to identify opportunities forupselling, cross-selling, and renewal.Collaborate with Product, Sales, and Support teams to address client needs and enhance customer satisfaction.Act as acustomer advocate, gathering feedback and sharing insights with internal teams to improve product offerings.Monitor key metrics such ascustomer satisfaction (CSAT), NPS, and retention rates.Prepare and deliver regular business reviews and performance reports to clients.Support the development and implementation of scalable customer success processes and best practices.Stay informed about product updates, industry trends, and customer expectations.QualificationsBachelor's or Master's degree in Business, Communications, or related field.3–6 years of experience inCustomer Success, Account Management, or Client Relations, ideally in aTech or SaaS environment.Proven ability to manage multiple accounts and deliver excellent customer experiences.Strong communication, negotiation, and interpersonal skills.Analytical mindset with experience usingCRM systems (Salesforce, HubSpot, or similar).Familiarity withdata analytics tools (Tableau, Power BI)is a plus.Strong organizational and time-management abilities.Fluent inEnglish;German and/or Frenchis an advantage.A passion for customer advocacy and continuous improvement.What We OfferCompetitive Swiss market salary and benefits package.Hybrid working flexibility (home office + on-site).Opportunity to build impactful, long-term relationships with global clients.Collaborative, customer-driven, and innovative work environment.Access to modern CRM and analytics tools.Annual professional development and learning budget.
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Customer Success Manager
vor 13 Stunden
Switzerland Infinity Geo Solutions(IGS)Pvt. VollzeitCustomer Success Manager – SwitzerlandLocation:Zurich / Geneva / Basel / Lausanne, Switzerland (Hybrid or On-site)Department:Customer Success / Client Services / Account ManagementEmployment Type:Full-timeReports to:Head of Customer Success / Director of Client ExperienceAbout the RoleWe are seeking a proactive and relationship-drivenCustomer Success...
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Senior Customer Success Manager
vor 13 Stunden
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Customer Success Manager
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Eastern Switzerland DeepJudge VollzeitAbout Us:DeepJudge is Switzerland's leading AI and ICT scale-up, transforming how law firms and legal departments access and leverage their knowledge. Founded by former Google search engineers with PhDs in AI from ETH Zurich, and backed by top-tier Silicon Valley investors, we are building the intelligence layer that powers the legal industry.Every firm can...
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Customer Success Manager
vor 13 Stunden
Eastern Switzerland Benchling VollzeitBiotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's...
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Customer Success
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Eastern Switzerland Scandens AG VollzeitCustomer Success & Product Specialist – Proptech & ImmobilienOrt: Hybrid; Zürich, Schweiz & HomeofficeVollzeitstelle %)Startdatum: Januar-März 2026Bist du leidenschaftlich d
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Switzerland Eturnity AG VollzeitWelcome to Eturnity AG, an innovation leader in the field of renewable energy. Our commitment to developing advanced software solutions in the solar and heating market drives us to actively shape the future of the energy industry. At Eturnity, we embrace teamwork, creativity, and the passion of each individual to create sustainable and efficient energy...
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Customer Success Executive
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Switzerland - Zurich salesforce.com Sàrl VollzeitTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...
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DayCrunch Glattbrugg -Opfikon Cherstrasse st Floor, Glattbrugg, Switzerland ServiceNow VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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German Customer Success Specialist Hybrid in Malta
vor 13 Stunden
Eastern Switzerland Cross Border Talents VollzeitLooking to take the next step in your career?We're seeking a dynamic addition to our team as a Customer Success Specialist If you're innovative, sociable, and excel in a fast-paced, evolving environment, this could be your next great opportunity.Role Overview: As a Customer Support Specialist, you'll respond to customer inquiries and resolve complaints...
